Sheila Spencer
Cabot,AR
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at North Little Rock Soft Water. Excelled in document preparation, database management, and enhancing customer relations through effective communication and problem-solving skills. Demonstrated ability to improve operational efficiency by over 30% through meticulous recordkeeping and proficient use of Microsoft Office.
Overview
2024
2024
years of professional experience
Work History
Secretary
North Little Rock Soft Water
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Sales Associate
Tuesday Morning
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
Hickory Plains One Stop
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Desarc Food & Fuel
03.2023 - 08.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Self Employed
Sheila Harris Trucking
12.1997 - 12.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Diploma - English, Social Studies, Math
Carlisle High School
Carlisle, AR05.1987
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Schedule management
- Sales support
- Complex Problem-solving
- Multi-line phone systems
- Quickbooks
- Supply restocking
- File systems management
- Report writing
- Supply ordering
- Spreadsheet management
- Payroll administration
- Mail distribution
- Database administration
- Accounts receivable and payable
- Managing purchasing activities
- Database management
- Appointment coordination
- Digital file management
- Record preparation
- HIPAA guideline compliance
- Payment posting
- Inventory purchasing
- Inter-office communications
- Expense tracking
- Database maintenance
- Report generation
- Accounts payable
- Data verification
- Timekeeping systems
- Reception functions
- Preparing contracts
- Account reconciliations
- Filing experience
- Phone reception
- Office correspondence
- Office supply inventory
- Confidentiality
- Fast learner
- Critical thinking
- Microsoft office
- Data entry
- Recordkeeping
- Clear communication
- Documentation and recordkeeping
- Customer relations and communications
- Document and file management
- Customer and client relations
- Excel spreadsheets
- Confidentiality and data protection
- Clerical support
- Bookkeeping
- Employee communications
- Office equipment operation
- Database entry
- Scheduling
Timeline
Cashier
Desarc Food & Fuel
03.2023 - 08.2023
Self Employed
Sheila Harris Trucking
12.1997 - 12.2004
Secretary
North Little Rock Soft Water
Sales Associate
Tuesday Morning
Cashier
Hickory Plains One Stop
Diploma - English, Social Studies, Math
Carlisle High School
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