Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Staggs

Beloit

Summary

Dynamic logistics professional with proven expertise in intermodal and freight logistics planning, honed at Stateline Tank. Excelled in high-stress customer service roles at Swiss Colony, enhancing customer loyalty through empathetic conflict resolution. Skilled in logistics paperwork, combining analytical and interpersonal abilities to boost operational efficiency and client satisfaction.

Overview

2025
2025
years of professional experience

Work History

Logistics

Stateline Tank

Customer Service Representative

Swiss Colony
10.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Emergency Medical - Emergency Medical

Rock Valley College
Rockford, IL
11.1994

Fire Science - Fire Science

Rock Valley College
Rockford, IL
06.1993

Standard - Standard

South Beloit Senior High School
South Beloit, IL
06.1991

Skills

  • Intermodal logistics
  • Postal Logistics
  • Logistics paperwork
  • Freight logistics planning

Timeline

Customer Service Representative

Swiss Colony
10.2020 - Current

Logistics

Stateline Tank

Emergency Medical - Emergency Medical

Rock Valley College

Fire Science - Fire Science

Rock Valley College

Standard - Standard

South Beloit Senior High School

Similar Profiles

CREATE PROFILE
Sheila Staggs