Sheila Stamm
Summary
MHA student with a passion for working in multidisciplinary teams. Offers a team player attitude with proven abilities in operations management, healthcare, financial management, strategic planning, training, and development. Diverse background in client/customer relationship management and team leadership with ability to motivate teams and lead by example. Excellent communication and presentation skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service, Blood Donations
American Red Cross Blood Donation Center
Kansas City, KS
06.2023 - Current
Overall purpose :Qualify donors and perform whole blood collection procedures,provide support development and leadership guidance to all team members and volunteers while working under the charge for the drive.
Duties & Responsibilities
- · Demonstrates excellent customer service when dealing with donors the community and co-workers
- · Performs donor interview and determine eligibility based on the current standard operating procedures.
- · Determine donor hemoglobin by performing fingersticks sample.
- · Perform whole blood collection procedures including allogenic,autologous,directed,therapeutic and mini mobile collection.
- · Perform standard collection tasks,donor reaction care,collection set labeling,disengagement,post collection care and post collection blood processing.
- · Maintaining confidentiality of information regarding donor.
- · Takes care of blood after donation including segmenting and temporal storage before transportation to the center .
Customer Service Specialist
NCBA Bank
Nairobi, Kenya
05.2019 - 12.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Administrative Intern
Nairobi County Council;
Nairobi, Kenya
02.2017 - 05.2017
- Interacted with Staff and the public by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Coordinated schedules under the guidance of the chief administration officer.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Disaster Relief Volunteer
Kenya Red Cross Society
Kitui, Kenya
02.2015 - 02.2016
- Led group discussions and activities to meet different community needs among the youth members.
- Coordinated with different service providers to meet the community's individual needs.
- Took active role in heavy rains preparedness alert giving , detailing instructions, and responding appropriately and effectively to questions and concerns.
- Cultivated strong network of providers delivering necessary assistance to the Kamba community.
- Coordinated and managed volunteer activities for community service projects through thedissemination of new members to the society.
Education
Master of Science - Health Administration
Park University
Kansas City, MO05.2025
Master of Arts - Public Policy & Administration
Kenyatta University
Nairobi, Kenya12.2022
Bachelor of Arts - Economics, Sociology& Political Studies
Kenyatta University
Nairobi, Kenya07.2016
Skills
- Verbal and Written Communication
- Project Management
- Healthcare Administration
- Team Management
- Training and Development
- Customer Experience Strategy Development
- Client Relationship Management
- Standards and Compliance
- Performance Management
- Policymaking and Planning
- Quality Management and workforce planning
- Data Management
Affiliations
Professional Memberships: • American College of Healthcare Executives. (ACHE)
Certification
- Trained Phlebotomist with the American Redcross Society.
- .Certified Nurse Aide state of Kansas
- Policymaking and planning at the Ministry of Industrialization and Enterprise Development,Nairobi, Kenya.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Professional profile
Professional, diligent, fast learner, organized, tactful and keen on neatness
STRENGHTHS
- Healthcare Administration:skilled in finance, legal issues, leading teams, operations management, and strategic planning.
- Communication: Encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.
- Teamwork: Offer strong business and communication acumen with experience in participating in multiple team projects with presentations. The topics include but not limited to Effective management of patients with chronic diseases, Strategies used by healthcare managers in reducing employee turnover, Capital Budgeting Analysis on Sidewinder Scanner and Non-Compliance in the Use of Contract Nurses.
- Leadership and Project Management: Organizing diverse teams to work on projects, setting goals and timeline, scheduling team activities, preparing agendas and minutes, following up after meetings, monitoring project progress with the ability to meet firm deadlines.
- Professionalism: Demonstrates ability to work in a composed, competent, and committed manner andexercises careful judgment in meeting day-to-day challenges.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieve.
· Writing Style: Expert in APA publication format and citation.
Empowering Others & Building Trust Creates: An atmosphere of trust and an enabling environmentwhere staff can contribute their best and developtheir potential
Additional Information
PERSONAL ATTRIBUTES
· Strong listening skills
· Emotionally stable
· Excellent communication skills
· Excellent writing skills
· Proven problem-solving skills.
Strong team player
RELEVANT EXPERIENcE
RELEVENT EXPERIENCE
· Territory Sales Executive at Airtel Kenya , January 2019 to May 2019.
· Merchandiser at Promind & Smart Brands Group Limited, August 2018 toDecember 2018
· Customer Care Representative at Horizon Contact Center, July 2017 to March 2018
Timeline
Customer Service, Blood Donations
American Red Cross Blood Donation Center
06.2023 - Current
Customer Service Specialist
NCBA Bank
05.2019 - 12.2021
Administrative Intern
Nairobi County Council;
02.2017 - 05.2017
Disaster Relief Volunteer
Kenya Red Cross Society
02.2015 - 02.2016
Master of Science - Health Administration
Park University
Master of Arts - Public Policy & Administration
Kenyatta University
Bachelor of Arts - Economics, Sociology& Political Studies
Kenyatta University
- Trained Phlebotomist with the American Redcross Society.
- .Certified Nurse Aide state of Kansas
- Policymaking and planning at the Ministry of Industrialization and Enterprise Development,Nairobi, Kenya.
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