Overview
Work History
Education
Skills
Timeline
Generic

Sheila Stark

Kronenwetter,WI

Overview

11
11
years of professional experience

Work History

Executive Assistant

Stark's Lawn Care, LLC
Kronenwetter, WI
12.2013 - Current
  • Maintain confidential records and files related to executive operations.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Managed daily invoices, reports and proposals.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Generated employee paychecks and direct deposit payments in a timely manner.
  • Maintained accurate records of employee time cards and attendance records.
  • Calculated overtime wages and vacation accruals as required by state laws.
  • Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.

Owner

Middle Grounds Teen Coffee Shop
Wausau, WI
10.2016 - 12.2023
  • Conducted research to identify potential donors and grant opportunities.
  • Developed strategies for cultivating relationships with individual, corporate, and foundation donors.
  • Coordinated special events such as galas, dinners, auctions.
  • Created marketing materials to promote fundraising activities.
  • Established annual goals for each fundraising program or campaign.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Provided assistance to clients in need of food, clothing and other resources.
  • Organized community events and activities for disadvantaged youth.
  • Assisted with fundraising efforts for various charities.
  • Collaborated with other volunteers to create awareness campaigns about social issues.
  • Distributed flyers and brochures at local schools and churches about available resources for those in need.
  • Developed a system for tracking donations from individuals, businesses and organizations.
  • Mentored children living in low-income housing communities by providing guidance and support.
  • Researched grants and funding opportunities for non-profit organizations serving vulnerable populations.
  • Coordinated transportation services for individuals without access to public transportation.
  • Organized donation drives collecting items such as books, toys, clothes and furniture for those in need.
  • Organized and coordinated transportation to deliver materials, supplies or donations.
  • Trained new volunteers, providing them with the necessary skills and information to contribute effectively to community service efforts.
  • Managed social media campaigns for awareness and volunteer recruitment, significantly increasing community engagement.
  • Developed and maintained partnerships with local businesses and organizations to secure resources and support for community projects.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Collaborated with social workers to support youth at Middle Grounds.

Executive Assistant

Executive Cleaning Svcs
Wausau, WI
06.2016 - 09.2021
  • Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the owner.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of employees and customers promptly and efficiently.
  • Maintained confidential records and files related to executive operations.
  • Reviewed daily time sheets for accuracy prior to submission to HR for processing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to work situations.
  • Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.
  • Organized and scheduled on-site and off-site trainings for staff members.
  • Gave presentations to large groups of employees on various topics including safety procedures and customer service best practices.
  • Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
  • Maintained up-to-date records of all employee trainings completed.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Mosinee High School
Mosinee, WI
05-1990

Skills

  • Invoice Processing
  • Scheduling
  • Social Media Management
  • Customer Service
  • Administrative Support
  • Strategic Planning
  • Office Management
  • Meeting planning
  • Staff Management
  • Document handling
  • Office Administration
  • Conflict Management
  • Email management
  • Logistics and schedule management
  • Report Generation
  • Payroll
  • Calendar Management
  • Executive Support
  • Self-starter
  • AR/AP
  • Project Planning
  • Proper phone etiquette
  • Social media knowledge
  • Schedule & calendar planning

Timeline

Owner

Middle Grounds Teen Coffee Shop
10.2016 - 12.2023

Executive Assistant

Executive Cleaning Svcs
06.2016 - 09.2021

Executive Assistant

Stark's Lawn Care, LLC
12.2013 - Current

High School Diploma -

Mosinee High School

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