SHEILA STEEN
Austin,TX
Summary
Talented Program Assistant with Number years of experience supporting program leaders. Productive team player when supporting daily activities to enhance program. Expert at managing multiple tasks in busy environment.
Overview
34
34
years of professional experience
Work History
Administrative Assistant III
Health & Human Services Commission
11.2018 - Current
- Executed record filing system to improve document organization and management.
- Performs telephone coverage via the provider licensure and certification call centers. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Provides basic and intermediate level instructions and information to callers.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Responsible for the management and assignment of applications. Performs database management and entry. This includes, but is not limited to assigning applications to specialists, reviewing applications with payment pending for accuracy and ensuring workflow of applications. Ensures critical information into various systems to facility licensure. Maintains and updates applications and licensure data in the Texas Unified Licensure Information Portal.
- Performs other duties as assigned in order to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtain supervisor clarification and assistance as needed to complete task.
Clerk III
Health And Human Services Commission
12.2016 - 11.2018
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Entered Type data using Software, following procedures to keep information private.
- Supported staff on special assignments and ad hoc projects.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Public Health and Prevention Specialist
Department Of State Health Services
11.2011 - 11.2013
- Identified process improvements in day-to-day functioning of department.
- Partnered with agencies and organizations driving improvements in community health.
- Promoted available resources and connected individuals with services.
- Assisted with development of improved seminars and training materials.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
Public Health Technician I
Department Of State Health Services
09.2007 - 09.2010
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Handled Number calls per day to address customer inquiries and concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Public Health Technician II
Department Of State Health Services
02.2004 - 09.2006
- Built positive strategic relationships with key decision-makers to support health strategies and initiatives.
- Used Software to develop, compile and write communications for review.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Administrative Assistant II
Texas Department Of Health
02.1999 - 09.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Set up conference rooms, technology and materials to facilitate meetings.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Administrative Assistant I
Texas Department Of Health
09.1997 - 02.1998
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Managed relational database to store information for reference, reporting and analysis.
Clerk I
Texas Department Of Health
03.1992 - 04.1997
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
Education
Diploma - General Studies
Lyndon Baines Johnson High School
Austin, Texas06.1988
Skills
- Skilled in Microsoft Office
- Sensitive Material Handling
- Administrative and Clerical Support
- Electronic Records Management
- Reception Duties
- Mail Routing and Distribution
- Administrative Procedures
- Office Supplies and Inventory
- Writing and Editing Skills
- Timeline Planning and Management
- Directing Callers
- Transcription and Dictation
- Data Entry Documentation
- 10-Key Proficiency
- Meeting Planning
- Employee Communications
- Meeting Minutes
- Employee Training
- Multi-Line Telephone Systems
- Document and File Management
- Confidentiality and Data Protection
- Computers and Technology
Timeline
Administrative Assistant III
Health & Human Services Commission
11.2018 - Current
Clerk III
Health And Human Services Commission
12.2016 - 11.2018
Public Health and Prevention Specialist
Department Of State Health Services
11.2011 - 11.2013
Public Health Technician I
Department Of State Health Services
09.2007 - 09.2010
Public Health Technician II
Department Of State Health Services
02.2004 - 09.2006
Administrative Assistant II
Texas Department Of Health
02.1999 - 09.2003
Administrative Assistant I
Texas Department Of Health
09.1997 - 02.1998
Clerk I
Texas Department Of Health
03.1992 - 04.1997
Diploma - General Studies
Lyndon Baines Johnson High School