Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheila Stepp

Fruitland Park,FL

Summary

Dynamic retail professional with a proven track record at Walmart, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective communication and personalized assistance. Adept at visual merchandising and fostering teamwork, contributing to a positive shopping environment while maintaining store organization and cleanliness.

Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.

Knowledgeable [Desired Position]. Strong background in retail operations with focus on customer service and inventory management. Demonstrated ability in handling transactions and maintaining store organization. Proven skills in communication and teamwork.

Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.

Overview

9
9
years of professional experience

Work History

Store Associate

Walmart
04.2017 - 01.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Floor Associate

Savanah Manor
03.2013 - 01.2014
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Kept accurate records of patients' care, condition, and progress.
  • Provided total hygiene care to [Number] patients per shift by assisting with skincare, bathing, and toileting.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided emotional support for patients and families during times of stress and uncertainty.
  • Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Promoted a clean and safe environment by adhering to strict infection prevention protocols.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Answered patient inquiries and provided information about healthcare services.
  • Supported office operations by expertly handling administrative needs.

House Mother

First Baptist Church of Leesburg Florida
12.2010 - 03.2013
  • Managed household finances responsibly, ensuring adequate funds for necessities and special events.
  • Developed life skills programs for residents, including budgeting, cooking, and time management.
  • Provided emotional support during difficult times, helping residents navigate personal challenges.
  • Collaborated with school staff to address individual student needs and support academic success.
  • Facilitated conflict resolution among residents, promoting healthy communication strategies and respecting individual perspectives.
  • Organized group activities to promote bonding and teamwork among residents.
  • Collaborated with community organizations to provide additional resources or learning opportunities for house members.
  • Mentored young adults on appropriate social etiquette during formal events or gatherings outside of the residence.
  • Served as a positive role model by consistently demonstrating responsible behavior and decision-making skills.
  • Assisted in the transition process for new residents by providing orientation tours and pairing them with established peer mentors.
  • Established strong relationships with residents, fostering open communication and trust.
  • Enhanced residents'' well-being by creating a safe and nurturing living environment.
  • Organized seasonal celebrations to create lasting memories for residents within the home setting.
  • Maintained a clean and organized house by delegating chores and supervising daily tasks.
  • Evaluated resident progress regularly through meetings with school staff members or counselors to ensure adequate support was provided.
  • Coordinated transportation arrangements for school activities, appointments, and other outings as needed.
  • Promoted physical wellness by encouraging regular exercise routines or participation in extracurricular sports.
  • Implemented clear rules and expectations for resident conduct while maintaining fairness in disciplinary actions when necessary.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided crisis management and intervention during emergency situations.
  • Enforced policies and safety standards through building and room rounds.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Solved grievances and complaints by collaborating with residents.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Assisted in recruitment and selection of student leaders.
  • Evaluated student progress to identify areas of improvement and provide feedback.

Education

High School Diploma -

Baker County High School
Macclenny, FL
06-1974

Skills

  • Customer service
  • Inventory management
  • Visual merchandising
  • Loss prevention
  • Product knowledge
  • Store organization
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Time management
  • Store maintenance
  • Merchandise restocking
  • Customer engagement
  • Customer assistance
  • Attention to detail focus
  • Organization
  • Problem-solving acumen
  • Active listening techniques
  • Inventory control
  • Store cleanliness maintenance
  • Flexible schedule adaptability
  • Time management mastery
  • Organizational skills development
  • Interpersonal relationship building
  • Relationship building
  • Patience and empathy demonstration
  • Team leadership
  • Stock replenishment efficiency
  • Product display
  • Inventory management proficiency
  • Safety oversight
  • Product knowledge expertise
  • Merchandise display creativity
  • Physical stamina maintenance
  • Adherence to store policies
  • Product merchandising
  • Product support
  • Loss prevention awareness
  • Order fulfillment
  • Inventory assessment
  • Seasonal promotion knowledge
  • Friendly and helpful
  • Reliable and responsible
  • Honest and dependable
  • Flexible hours
  • Positive customer engagement
  • Team cooperation
  • Attention to detail
  • Inventory and stocking
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Creative thinking
  • Ability to lift 40 pounds
  • Goal driven
  • Safety and cleanliness standards
  • Staff support
  • Decision-making
  • Excellent written and verbal communication
  • Sales floor organization
  • Engaging with diverse customers
  • Merchandising and display
  • Exceeding customer expectations
  • Merchandise receiving and handling
  • Documentation and reporting
  • Product and service sales
  • Building customer loyalty
  • Team supervision

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.

Timeline

Store Associate

Walmart
04.2017 - 01.2020

Floor Associate

Savanah Manor
03.2013 - 01.2014

House Mother

First Baptist Church of Leesburg Florida
12.2010 - 03.2013

High School Diploma -

Baker County High School

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Sheila Stepp