Sheila Stevens
Blue Springs,MO
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
32
32
years of professional experience
Work History
Caregiver
Assisting Hands Home Care
10.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
Receptionist / CSR
Hidden Valley Animal Hospital
07.2020 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Blue Springs Animal Hospital And Pet Resort
01.2012 - 07.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Ericson Veterinary Hospital
06.2002 - 01.2012
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Cardiovascular Consultants
06.2001 - 06.2002
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Receptionist
Lakewood Animal Health Center
06.1995 - 06.2001
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Sales / Customer Service
Nutri-Tan Tanning Salons
05.1992 - 05.1995
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
- Participated in regular staff meetings to discuss strategies for improving overall store performance and team collaboration efforts.
- Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
- Assisted in creating appealing visual merchandising displays that attracted customers'' attention and promoted featured products effectively.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
- Conducted regular audits of cash registers, ensuring accuracy in daily financial transactions and minimizing discrepancies.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Skills
- Incident Reporting
- Progress Documentation
- Mobility Assistance
- Care Plan Adherence
- Documentation
- Patient Companionship
- Basic Housekeeping
- ADL Assistance
- Dependable and Responsible
- Physical therapy support
- Compassionate Care
- Relationship Building
- Respectful and Compassionate
Timeline
Caregiver
Assisting Hands Home Care
10.2022 - Current
Receptionist / CSR
Hidden Valley Animal Hospital
07.2020 - 09.2022
Receptionist
Blue Springs Animal Hospital And Pet Resort
01.2012 - 07.2020
Receptionist
Ericson Veterinary Hospital
06.2002 - 01.2012
Receptionist
Cardiovascular Consultants
06.2001 - 06.2002
Receptionist
Lakewood Animal Health Center
06.1995 - 06.2001
Sales / Customer Service
Nutri-Tan Tanning Salons
05.1992 - 05.1995
Similar Profiles
Ana BricenoAna Briceno
Caregiver at Assisting Hands Home CareCaregiver at Assisting Hands Home Care
Peggy SmithPeggy Smith
Personal Health Care Provider at Assisting Hands Home CarePersonal Health Care Provider at Assisting Hands Home Care
DIAN LEE DOBNEYDIAN LEE DOBNEY
Senior Caregiver at Assisting Hands home care of NaplesSenior Caregiver at Assisting Hands home care of Naples
Tara BiasTara Bias
HHA at Assisting Hands Home Care of JacksonvilleHHA at Assisting Hands Home Care of Jacksonville
Daria McCuneDaria McCune
ICU Registered Nurse at Lee’s Summit Medical CenterICU Registered Nurse at Lee’s Summit Medical Center