Summary
Overview
Work History
Education
Skills
Volunteered Work 3/2016 -9/2023
References
Timeline
OfficeManager

Sheila Straughter

Hope Mills,NC

Summary

Motivated, focused healthcare management professional with strong analytical abilities used to gather critical information within the areas of training, budget, record keeping, personnel, administration, and customer service. Ensures military personnel procedural and administrative tasks are completed in accordance with regulations. Strong ability to manage multiple projects simultaneously. Proficiently train and develop personnel, and expertly manage daily operations on a corporate level. Answering questions, providing information, and assisting with responding to income verification adjudication process. Establish and maintain strong relationships with outside agencies to ensure seamless operations. Receive and handle customer inquiries that leads to a resolution. Analyze organizational requirements and propose effective recommendations to senior leadership. Draft correspondence and training course materials and deliver a broad range of training to all levels of staff. Experience in complex environments and in the enforcement of effective policies and procedures. Proficient in Windows-based Microsoft Office (Word, Excel, Outlook) and proprietary applications. Dedicated Medical Support Assistant focused on delivering high-quality patient care while streamlining processes. Executed services with imaging, healthcare data and record reviews to support operations. Flexible and resourceful with expertise adapting to changing patient care environments. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Knowledgeable Certified Medical Assistant with exceptional background over 15+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Knowledgeable Certified Medical Assistant with exceptional background over 15+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Motivated professional offering BA in Health Care Administration. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

17
17
years of professional experience

Work History

Medical Support Assistant

Womack Army Medical Center
Fort Bragg, NC
03.2015 - 10.2023
  • ADMINISTRATIVE SUPPORT as an assistant providing expert and authoritative staff consultative services to managers and program specialists on the full range of administrative and customer service issues
  • Assist associating team members in improving daily work tasks
  • Provides advice and assistance to organizational elements
  • Use office automation to accomplish clerical, statistical, and data entry tasks in support of the administrative work of the assigned work area
  • Prepare position papers including detailed recommendations for management and program officials on proposed changes in program policies and organizational goals
  • Utilizing the Military Health System (MHS)
  • SCHEDULING AND COORDINATION of appointments, including interpreting and verifying provider orders in accordance with DHA scheduling guidelines
  • Provides guidance and assistance to organization personnel
  • Scheduling, cancelling, re-scheduling patient's appointments and /or consultations
  • Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
  • Maintain time and attendance records for hospital personnel
  • Collecting, compiling, and tracking data and information
  • Processing documents and reports
  • Establishing, updating, and maintaining office files and records
  • Performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics
  • Answering telephones, referring visitors, and providing information
  • MEDICAL RECORDS MANAGEMENT by reviewing medical documents for accuracy in accordance with applicable rules and regulations
  • Entering no-show information
  • Monitoring the electronic wait list
  • Compiles reports of findings, conclusions, and recommendations
  • Preparing for clinic visits
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Ensured encounter forms were complete to obtain appropriate workload credit
  • Reviewing and processing a variety of medical documentation, records, and evidence in accordance with applicable rules & regulations COMMUNICATION with a wide variety of individuals to provide advice/guidance about medical or legal claims, hearings process, insurance claims, or other related programs
  • Verifying and updating demographic information
  • Monitors all personnel actions in the personnel database
  • Works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
  • Greet patients entering the facility.

Medical Support Assistant

Heidelberg Medical Center
Heidelberg, AE
11.2010 - 09.2013
  • ADMINISTRATIVE SUPPORT served as an assistant providing expert and authoritative staff consultative services to managers and program specialists on the full range of administrative and customer service issues
  • Perform a variety of administrative and support type duties in such areas as personnel management, technical reporting, timekeeping, security, travel, training, procurement, and file management
  • Evaluated the accomplishments of various office administrative functions
  • RECORDS MAINTENANCE by determining whether records reflected transactions and changes in accountability and responsibility and those internal controls were exercised to protect the interest of the government
  • Reviewed and processed a variety of legal and/or medical documentation, records, and evidence in accordance with applicable rules & regulations
  • Ensure accuracy of files maintained properly and provide technical assistance to other administrative personnel in the assigned work area
  • Monitored all personnel actions in the personnel database
  • Reviewed legal or medical documents for accuracy in accordance with applicable rules and regulations
  • Maintained time and attendance records for all personnel
  • Established, maintained, and revised the office filing system
  • PERSONNEL SUPERVISION AND TRAINING of other receptionists performing clerical duties
  • Maintained multiple automation databases throughout the organization
  • Advise personnel on procedures for preparing and processing a wide variety of personnel actions
  • Trained other personnel in recordkeeping and administrative guidelines
  • Solved problems regarding military personnel management and administrative operations
  • Tracked training and advisory services to the staff in all programs administrative procedures ensuring compliance with regulations
  • COMMUNICATION with a wide variety of individuals to provide advice/guidance about medical or legal claims, hearings process, insurance claims, or other related programs
  • Reported patient complaints to Commander concerning administrative matters and military personnel management
  • Reviewed and maintained correspondence and reports
  • Reviewed relations and directives for administrative operations and military personnel programs
  • Received, validated, and resolved customer complaints
  • Responded to information requests on topics related to the mission, products, or services of the unit/staff
  • Booked patients appointments using various automated systems.

Medical Support Assistant

Womack Army Medical Center
Fort Bragg, NC
04.2007 - 02.2010
  • MANAGED AND FACILITATED all medical support functions for assigned department
  • Performed all aspects of administrative competencies and organizational goals
  • Greeted patients entering medical treatment facility
  • Maintained time and attendance records for all staff personnel
  • Provided training to new inbound personnel
  • Provided operational support to the leadership
  • Managed personnel records for assigned personnel
  • Advised personnel with human resources related issues
  • COMMUNICATION with a wide variety of individuals to provide advice/guidance about medical or legal claims, hearings process, insurance claims, or other related programs Followed correct procedures for booking appointments for personnel
  • Provided information and answered a wide variety of technical questions about medical records without compromising confidentiality
  • MEDICAL RECORDKEEPING by performing comprehensive review of medical records to abstract only information that provides direct response to request
  • Trained personnel in recordkeeping, files management, and automated databases
  • Monitored all personnel actions in the personnel database
  • Utilized the automated Composite Health Care System (CHCS) to query patient treatment, eligibility, location of records and request information from other record holding areas
  • Entered, manipulated, or retrieved information from automated data system
  • Scanned all paperwork pertinent to the patient’s medical care into an automated system such as electronic Health Records-HAIMS
  • Reviewed and processed a variety of medical documentation, records, and evidence in accordance with applicable rules & regulations
  • ADMINISTRATIVE SUPPORT for assigned program, including but not limited to the following: collection of demographic data pertaining to personnel receiving awards
  • Completed request forms manually or automated for individual patient orders, blood work and other requests
  • Performed a full range of receptionist, record keeping, and miscellaneous clerical duties within the ambulatory setting
  • Performed office automation duties to include utilizing a personal computer to input, store, retrieve, accumulate/manipulate data, and prepare a variety of documents
  • Performed other clerical and administrative work in support of the office/organization.

Education

B.S. Health Care Administration -

Columbia Southern University

Master of Business Administration -

Columbia Southern University

B.S. Health Care Administration -

Columbia Southern University

Master of Business Administration -

Columbia Southern University

Skills

  • Record Keeping
  • Office Management
  • Computer Skills
  • Customer Service
  • Microsoft Office Suite
  • Administration
  • Oral/Written Communication
  • Complex Scheduling
  • Problem Solving
  • Writing
  • Decision Making
  • Time Management
  • Leadership
  • File Management
  • Team Building
  • Project Management
  • Quality Assurance
  • Patient Scheduling
  • Patient Records Maintenance
  • Patient Communication
  • HIPAA Compliance
  • Data Entry
  • Patient Flow Management
  • Procedure Assistance
  • Payment Collection
  • Indirect Patient Care
  • Medical Records Management
  • Patient Assessments
  • Complex Problem-Solving
  • Conflict Resolution Abilities
  • Understanding of Medical Laws
  • Quick Problem Solver
  • Customer Relationship Management (CRM)
  • Valid NC Driver's License
  • Electronic Medical Records
  • Communicating With Patient Families
  • Reliable Transportation
  • Patient Management

Volunteered Work 3/2016 -9/2023

The position is a voluntary position and is generally elected by fellow workers through election, labor union official who represents and defends the interests of fellow employees.

  • Duties of a steward vary in accordance to each labor union’s included informing the workers of their rights under the collective bargaining agreement (CBA); monitoring and enforcing the provisions of the CBA; and ensuring employer compliance with federal, state and local laws.
  • Represent and defend rank-and-file employees in investigatory interviews (in accord with employees’ Weingarten Rights), that are reasonably expected to result in disciplinary action, and through the grievance procedure.

References

References available upon request.

Timeline

Medical Support Assistant

Womack Army Medical Center
03.2015 - 10.2023

Medical Support Assistant

Heidelberg Medical Center
11.2010 - 09.2013

Medical Support Assistant

Womack Army Medical Center
04.2007 - 02.2010

B.S. Health Care Administration -

Columbia Southern University

Master of Business Administration -

Columbia Southern University

B.S. Health Care Administration -

Columbia Southern University

Master of Business Administration -

Columbia Southern University
Sheila Straughter