Autumn Plott
Fincastle,VA
Summary
Proven Orthodontic Assistant and Seasonal Human Resource Supervisor at UPS, I excel in orthodontic instrument sterilization and fostering employee relations. With a knack for enhancing clinical efficiency and optimizing team dynamics, I've significantly contributed to workplace productivity and patient satisfaction.
My expertise in recruitment strategies and patient education ensures a blend of technical proficiency and interpersonal excellence.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance.
Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced in fast-paced environments and adaptable to last-minute changes.
Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Orthodontic Assistant
Lenks Orthodontics
Daleville, VA
02.2024 - Current
- Recorded treatment information in patient records.
- Ensured compliance with all health and safety regulations within the orthodontic office.
- Organized patient records and kept track of treatment plans.
- Conducted preliminary mouth exams and reported findings to the orthodontist.
- Documented patient records during procedures and added notes taken to treatment chart.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Processed payments for services rendered accurately and efficiently.
- Assisted in managing patient emergencies effectively.
- Utilized dental software to update patient records and process digital images.
- Performed minor orthodontic procedures such as suture removal and rubber band placement.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Maintained patient comfort during dental procedures.
- Kept track of treatment information in patient records.
- Cleaned and maintained equipment after each use in accordance with safety protocols.
- Assisted with the fitting and adjustment of orthodontic appliances.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Scheduled patient appointments and managed follow-up care.
- Updated patient records with new data and treatment information.
- Sterilized and disinfected instruments and equipment after each patient use.
- Created and fit dental appliances for patients. adjusting as necessary.
- Participated in continuing education courses related to orthodontics whenever possible.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Answered phones promptly and handled inquiries from potential clients professionally.
- Established clean, sterile and welcoming environment for patients.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Supported office administrative tasks such as answering phones and filing patient documents.
Seasonal Human Resource Supervisor
UPS
Roanoke, VA
09.2023 - 12.2023
- Streamlined workflow processes, reducing project completion times.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Seasonal Human Resource Supervisor
UPS
Roanoke, VA
09.2022 - 01.2023
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Provided guidance to managers regarding staffing needs and organizational changes.
- Assisted in developing internal communication strategies for promoting company culture.
- Maintained personnel files in compliance with applicable laws and company policy.
- Scheduled meetings between managers and employees as needed to address any issues.
- Aligned HR policies with federal and local regulations.
- Conducted interviews, hired new staff, and conducted onboarding processes.
- Reviewed resumes received from potential candidates before referring them forward.
- Created and implemented employee retention strategies.
- Organized team building activities to promote a positive working environment.
- Performed background checks on applicants prior to hiring decisions being made.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Responded to inquiries from external agencies regarding employment matters.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
- Helped with employee transfers and referrals.
- Created reports on recruitment activities, turnover rates, absenteeism.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Seasonal Human Resource Supervisor
UPS
Roanoke, VA
08.2021 - 01.2022
- Provided guidance to managers regarding staffing needs and organizational changes.
- Assisted in developing internal communication strategies for promoting company culture.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Maintained personnel files in compliance with applicable laws and company policy.
- Aligned HR policies with federal and local regulations.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Reviewed resumes received from potential candidates before referring them forward.
- Created and implemented employee retention strategies.
- Oversaw employee relations issues such as grievances and disciplinary actions.
- Performed background checks on applicants prior to hiring decisions being made.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
- Helped with employee transfers and referrals.
- Reported on workplace health and safety compliance to superiors.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Created reports on recruitment activities, turnover rates, absenteeism.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Lord Botetourt High School
Daleville, VA05-2015
Skills
- Dental impressions
- Orthodontic instrument sterilization
- Orthodontic team collaboration
- Orthodontic deboning
- Wire bending
- Tray organization
- Impression pouring
- Instrument sterilization
- Instrument preparation
- Data entry
- Orthodontic records management
- Chart updating
- Patient education
- Orthodontic continuing education
- Orthodontic patient scheduling
- Orthodontic clinical efficiency
- Orthodontic bonding
- Orthodontic care
- Record preparation
- Oral evaluations
- Reception support
- Staffing optimization
- Recruitment
- Talent management
- Employee relations
- Background checks
- Recruitment oversight
- Recruitment and hiring
- Employee engagement
- Post-hire check-ins
- HR guidance
- Human resources operations
- Team building
- Training and mentoring
- New employee orientation
- Organizational development
- Employee onboarding
- Recruitment and selection
- Training programs
- Compliance
- Staff management
- Diversity and inclusion
- Talent acquisition
- Employee support
- Employee retention
- Staffing and recruiting professional
- Recruitment strategies
- Personnel engagement
- Candidate sourcing
- Flexible work arrangements
- HR software proficiency
- Call handling
- Scheduling
- Event preparation
- Mail handling
- Professional and mature
- Relationship building
- Office management
- File maintenance
- Report writing
- Document proofreading
- Office administration
- Verbal and written communication
- Strong problem solver
- Administrative support
Affiliations
- I enjoy spending time with family and friends. My husband and I enjoy visiting Tennessee, and look forward to our yearly family beach trips.
Languages
English
Professional
References
References available upon request.
Timeline
Orthodontic Assistant
Lenks Orthodontics
02.2024 - Current
Seasonal Human Resource Supervisor
UPS
09.2023 - 12.2023
Seasonal Human Resource Supervisor
UPS
09.2022 - 01.2023
Seasonal Human Resource Supervisor
UPS
08.2021 - 01.2022
High School Diploma -
Lord Botetourt High School
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