Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sheila Taylor

Sheila Taylor

Moore,Oklahoma

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Nonprofit Organization Director

Moore Girls Softball Association
Moore, Oklahoma
02.2013 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.

Sales Associate

Walmart
Moore, Oklahoma
02.2006 - 05.2007
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Built relationships with customers and community to promote long term business growth.
  • Stayed current on company offerings and industry trends.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Solved customer challenges by offering relevant products and services
  • Helped customers locate products and checked store system for merchandise at other sites
  • Engaged with customers to build rapport and loyalty
  • Answered customer questions about sizing, accessories, and merchandise care
  • Prepared merchandise for sales floor by pricing or tagging
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Engaged with customers to effectively build rapport and lasting relationships
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy

Education

Associate of Applied Science - Business

Mid America Christian University
Oklahoma City, OK
05.2013

Skills

  • Community Organization
  • Operational Efficiency
  • Quality Assurance
  • Customer Experience
  • Staff Retention
  • Desktops, Laptops and Mobile Devices
  • Manage Operations
  • Advertising Campaign Development
  • Special Promotions Planning
  • Performance Monitoring and Evaluation
  • Payroll Administration and Timekeeping
  • Content Workflow
  • Finance and Accounting Oversight

Timeline

Nonprofit Organization Director

Moore Girls Softball Association
02.2013 - Current

Sales Associate

Walmart
02.2006 - 05.2007

Associate of Applied Science - Business

Mid America Christian University
Sheila Taylor