Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Nonprofit Organization Director
Moore Girls Softball Association
Moore, Oklahoma
02.2013 - Current
Trained new employees on proper protocols and customer service standards.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained and guided team members to maintain high productivity and performance metrics.
Mitigated business risks by working closely with staff members and assessing performance.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Interacted well with customers to build connections and nurture relationships.
Reported issues to higher management with great detail.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring and training of team members.
Sales Associate
Walmart
Moore, Oklahoma
02.2006 - 05.2007
Engaged with customers to effectively build rapport and lasting relationships.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Built relationships with customers and community to promote long term business growth.
Stayed current on company offerings and industry trends.
Contributed to team objectives in fast-paced environment.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Solved customer challenges by offering relevant products and services
Helped customers locate products and checked store system for merchandise at other sites
Engaged with customers to build rapport and loyalty
Answered customer questions about sizing, accessories, and merchandise care
Prepared merchandise for sales floor by pricing or tagging
Provided positive first impressions to welcome existing, new, and potential customers
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Engaged with customers to effectively build rapport and lasting relationships
Rotated stock and restocked shelves to maintain product availability and store appearance
Managed returns, exchanges and refunds in accordance with store policy
Education
Associate of Applied Science - Business
Mid America Christian University
Oklahoma City, OK
05.2013
Skills
Community Organization
Operational Efficiency
Quality Assurance
Customer Experience
Staff Retention
Desktops, Laptops and Mobile Devices
Manage Operations
Advertising Campaign Development
Special Promotions Planning
Performance Monitoring and Evaluation
Payroll Administration and Timekeeping
Content Workflow
Finance and Accounting Oversight
Timeline
Nonprofit Organization Director
Moore Girls Softball Association
02.2013 - Current
Sales Associate
Walmart
02.2006 - 05.2007
Associate of Applied Science - Business
Mid America Christian University
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