Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Taymore

Malden,MA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Telecommumnication industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Customer Care Executive

Comcast, Xfinity
Malden, MA
2018 - 12.2023
  • Identified cross-selling opportunities while interacting with customers.
  • Consulted with customers regarding needs and addressed concerns.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Inside Sales Representative

Comcast, Xfinity
Chelmsford, MA
03.2004 - 03.2018
  • Generate outbound calls throughout the country, calling on existing internet customers to generate upgrades to cable.
  • Selected to train and mentor new sales staff

SALES AWARDS:

Top Quarter Performance Award-2016-2018

Comcast Elite Award 2013,2014,21015 and 2018

Account Executive

WBPX/PAX TV
Boston, MA
01.2002 - 01.2003
  • Attended networking events to build relationships with potential customers.
  • Open territory responsibility for both developing new business and growing existing accounts.
  • Developed key new accounts and continued to provide personalized services to existing accounts.

Account Executive

CBS Radio-WODS-Oldies, 103.3
Boston, MA
01.1999 - 01.2002
  • Assisted in developing promotional materials such as flyers, catalogs, videos.
  • Attended networking events to build relationships with potential customers.
  • Responsible for developing new business and growing existing accounts.

Market Research Consultant

Independent Employer
Swampscott, MA
01.1994 - 01.1999
  • Organized and facilitated focus groups for television, radio and pharmaceutical companies.
  • Conducted surveys for Gallup/Exit Polls, Cambridge Reports, and Mass. Port Authority.
  • Researched and developed an international database of manufacturers.

Education

Associate of Arts and Sciences - Paralegal Studies

North Shore Community College
Danvers, MA

Skills

  • Call Center Operations
  • Documentation and Reporting
  • Understanding of Negotiation Techniques
  • Exceptional Organizational Skills

Timeline

Inside Sales Representative

Comcast, Xfinity
03.2004 - 03.2018

Account Executive

WBPX/PAX TV
01.2002 - 01.2003

Account Executive

CBS Radio-WODS-Oldies, 103.3
01.1999 - 01.2002

Market Research Consultant

Independent Employer
01.1994 - 01.1999

Customer Care Executive

Comcast, Xfinity
2018 - 12.2023

Associate of Arts and Sciences - Paralegal Studies

North Shore Community College
Sheila Taymore