Sheila Tchombe
Metairie,Louisiana
Summary
Detail orientated individual with extensive knowledge in patient care who is looking to obtain employment as a certified pharmacy technician willing to transition to a pharmacist in a community/ hospital and institutional health care setting. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Lead/ Assistant Manager
White House Black Market
02.2021 - Current
- Produced sales documents, finalized deals and filed records.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Reviewed customer data to determine potential new markets and target customers.
- Assisted in developing promotional materials such as brochures, flyers.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 80%
- Generated leads through cold-calling prospective customers.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
- Created eye-catching merchandise displays to entice customers into store.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Conducted regular meetings with sales staff to review goals and objectives.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Replenished and arranged items to maintain appearance.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Greeted and assisted customers to foster positive experiences.
- Provided training sessions for new employees on sales techniques, procedures.
- Checked store shelves and restocked products from inventory in back room.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hospital-Institutional
East Jefferson General Hospital
Metairie, LA
06.2019 - 06.2020
- Preceptor: Lindsey Parker, PharmD
Pharmacy Intern
CVS Pharmacy
Metairie, LA
06.2018 - 06.2020
- Preceptor: Pierce Shardea, PharmD
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Answered calls per shift to assist with customer questions and concerns.
- Entered patient's information into computer system and updated existing data.
- Advised patients regarding proper use of new medications and OTC products.
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Evaluated physician orders for accuracy and completeness prior to dispensing medications.
- Maintained compliance with state and federal drug laws.
- Answered patient questions and data requests.
- Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.
- Counseled patients on drug therapies to ensure proper intakes.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Followed company guidelines for scanning and keying in items.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Processed third-party insurance claims accurately and efficiently.
- Observed pharmacy technicians in the preparation of medications.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Assisted pharmacists with administrative tasks including filing, faxing and photocopying.
- Educated patients regarding proper use of their medications.
- Administered vaccines to immunize patients against communicable diseases.
- Used pharmacy software to verify prescription and insurance information.
- Provided patient counseling on medication use and health-related topics.
- Trained individuals in how to use devices to promote optimal medical support.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- Provided guidance on prescription refills when appropriate.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained records of controlled substances and monitored inventory levels.
- Detected and reported therapeutic incompatibilities.
- Performed data entry into pharmacy information systems for billing purposes.
- Conducted quality assurance checks on all filled prescriptions.
- Compounded extemporaneous preparations such as ointments, creams, suspensions, solutions and suppositories according to established standards.
- Monitored patient safety through review of medication profiles for drug interactions, allergies, therapeutic duplication and other potential problems.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Worked with pharmacy technicians to expedite urgent requests.
- Administered flu immunizations to patients to prevent illness and promote well-being.
- Compounded and prepared medications according to prescription orders.
- Stocked, labeled and delivered medications to patients and caregivers.
- Filled orders for medications from automated dispensing machines.
- Enforced adherence to infection control protocols.
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
Acute Care- Internal Medicine
Touro Infirmary Hospital
Metairie, LA
06.2019 - 05.2020
- Preceptor: Beamon Jr Lonzie, PharmD
- Developed treatment plans based on patient's needs and preferences.
- Completed full and partial assessments and standardized tests to evaluate patient conditions and responses.
- Conducted patient interviews to obtain medical history information and current symptoms.
- Performed rounds in the hospital setting to assess patient progress, follow-up with physicians, and coordinate care between multiple disciplines.
- Attended lectures and seminars related to internal medicine topics such as cardiology, pulmonology, gastroenterology, endocrinology, nephrology, hematology and oncology, infectious disease, rheumatology, geriatrics.
- Educated patients about conditions, treatment options and healthy choices in order to improve overall wellbeing.
- Evaluated laboratory results, imaging studies, and other diagnostic tests for accuracy and completeness.
- Provided rapid, skilled and knowledgeable response in medical emergencies to provide critical care and stabilize situations.
- Maintained accurate documentation of patient visits including histories taking notes from consultations with specialists.
- Reviewed laboratory results and diagnostic films.
- Ensured compliance with hospital policies and procedures related to patient care.
- Advised patients on diet, activity, hygiene, and disease prevention.
- Immunized patients to reduce transmission of preventable diseases.
- Participated in research projects related to internal medicine topics.
- Updated patient records pertaining to treatment and care.
- Monitored patient conditions and progress, reevaluating treatments as necessary.
- Documented all clinical activities according to standards of practice.
- Participated in interdisciplinary team meetings to discuss complex cases and develop comprehensive treatment plans for patients.
- Collaborated with attending physician on case management decisions.
- Provided education to patients regarding their health care concerns.
- Ordered laboratory tests and analyzed results to make accurate decisions about planned treatments.
- Collaborated with others to discuss new opportunities.
Ambulatory Care
University Medical Center-LSU Health Network
Metairie, LA
06.2019 - 05.2020
- Preceptor: Lakeisha Williams, PharmD, MPH
- Facilitated referrals for specialty services when necessary based on assessment findings or physician orders.
- Facilitated medication management, monitoring for side effects.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Evaluated patient's response to treatment, implementing needed adjustments.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with other healthcare professionals to provide exceptional patient care services.
- Monitored vital signs, administered medications, and performed other treatments as ordered by physicians.
- Assessed risk factors associated with chronic diseases such as diabetes, hypertension, obesity, providing appropriate interventions when needed.
- Assisted patients in developing and implementing individualized health plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Provided patient education to ensure understanding of disease process, medications and treatment options.
- Maintained accurate records of patient progress notes utilizing electronic health records systems.
- Educated patient and family, utilizing teach-back method and discharge and discussing effective aftercare.
- Identified potential barriers that might impede successful outcomes for ambulatory care patients.
- Provided direct clinical support during office hours according to established protocols and guidelines.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Counseled patients on healthy lifestyle choices such as diet, exercise and stress management techniques.
- Demonstrated effective communication skills while interacting with interdisciplinary team members regarding collaborative plan of care for patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Advanced Pharmacy Practice
Walgreens Pharmacy #00143
Metairie, LA
06.2019 - 05.2020
- Preceptor: Rouquette Henry, R.Ph
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Provided customer service by answering questions regarding drug interactions, side effects and dosage information.
- Received incoming shipments of pharmaceuticals; checked invoices against purchase orders for accuracy.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Community Pharmacy Practice
Tulane Campus Health Pharmacy
Metairie, LA
- Preceptor: Thompson J Danielle, PharmD,MBA
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Collaborated with pharmacists and physicians to provide optimal pharmaceutical care services.
- Compounded, packaged, labeled and dispensed medications.
Elective-Community Pharmacy
Walmart Pharmacy #1342
Kenner
- Preceptor: Nguyen Helen, PharmD
Elective-Community Pharmacy
Costco
New Orleans
- Preceptor: Chevalier Quentin, PharmD
Education
Doctor of Pharmacy, PharmD -
Xavier University College of Pharmacy
05.2020
Master’s Business Administration -
Texas Woman’s University
05.2015
Bachelor’s Science in Biology -
University of Texas at Arlington
05.2011
Skills
- Sales Closing
- Key Account Management
- Stockroom Management
- Customer Retention
- Sales Promotions
- POS System Operation
- Inventory Control
- Sales Strategy
- Product Merchandising
- Staff Supervision
- Sales Transaction Processing
- Client Relationship Building
- Payment Processing
- Retail Store Operations
- Customer Needs Assessment
- Bilingual
- Visual Displays and Presentations
- Cash Handling Accuracy
- Positive Customer Experience
- Goal-Oriented
- Mentoring and Training
- Assignment Delegation
- Staff Training and Development
- Automated Prescription Fulfillment
- Automated Medication Dispensing
- Electronic Prescription Review
- Medication Dispensing
- Narcotics Inventory Management
- Medication Distribution
- Regulatory Compliance
- Patient Education and Counseling
- Client Rapport
- HIPAA Guidelines
- Insurance Verification
- Filling Prescription Orders
- Safety and Compliance
- Pharmaceutical Compounding
- Side Effect and Usage Education
- Prescription Review and Dosage
- Patient Referrals
- Advising and Educating Patients
- Dispensing Medications
- Drug Ordering & Storage
- Medication Assessments
- Relationship Building
- Pharmacy Filekeeping
- Identifying Medication Reactions
- MEDITECH Software
- Interpreting Orders
- Explaining Complex Terminology
- Insurance Coverage Verification
- Data Entry
- Drug Inventory Management
- Controlled Drug Logging
- Drug Inventory Control
- Drug Utilization Reviews (DUR)
- HIPAA Compliance
- FDA Regulations
- Vaccination Administration
- Collaboration and Teamwork
- Assessing Patient Health
- Critical Thinking
- Disease Knowledge
- Calculating Doses
- Dispensing Oversight
- Patient Advocacy
- Drug Interaction Understanding
- Drug Therapies
- Inspections
- Prescription Counseling
- Team leadership expertise
Affiliations
- Student National Pharmaceutical Association
- American Pharmacists Association
- Christian Pharmacist Fellowship International
Certification
- Certified Pharmacy Technician (CPhT), 30244583-CPhT
- Pharmacy Intern License (Louisiana Board of Pharmacy), No PNT.048246
- Basic Cardiac Life Support for Healthcare Provider
- Medication Administration, MA.004823
Acute Care
Acute Care- Internal Medicine, Touro Infirmary Hospital, New Orleans, LA, Beamon Jr Lonzie, PharmD
Hospital Institutional
Hospital-Institutional, East Jefferson General Hospital, New Orleans, LA, Lindsey Parker, PharmD
Ambulatory Care
Ambulatory Care, University Medical Center-LSU Health Network, New Orleans, LA, Lakeisha Williams, PharmD, MPH
Elective Community Pharmacy
- Elective-Community Pharmacy, Walmart Pharmacy #1342, Kenner, LA, Nguyen Helen, PharmD
- Elective-Community Pharmacy, Costco, New Orleans, LA, Chevalier Quentin, PharmD
Community Pharmacy Practice
Community Pharmacy Practice, Tulane Campus Health Pharmacy, New Orleans, LA, Thompson J Danielle, PharmD,MBA
Advanced Pharmacy Practice
Advanced Pharmacy Practice, Walgreens Pharmacy #00143, 06/2019, 05/2020, Rouquette Henry, R.Ph, Metairie, LA
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Lead/ Assistant Manager
White House Black Market
02.2021 - Current
Hospital-Institutional
East Jefferson General Hospital
06.2019 - 06.2020
Acute Care- Internal Medicine
Touro Infirmary Hospital
06.2019 - 05.2020
Ambulatory Care
University Medical Center-LSU Health Network
06.2019 - 05.2020
Advanced Pharmacy Practice
Walgreens Pharmacy #00143
06.2019 - 05.2020
Pharmacy Intern
CVS Pharmacy
06.2018 - 06.2020
Community Pharmacy Practice
Tulane Campus Health Pharmacy
Elective-Community Pharmacy
Walmart Pharmacy #1342
Elective-Community Pharmacy
Costco
Doctor of Pharmacy, PharmD -
Xavier University College of Pharmacy
Master’s Business Administration -
Texas Woman’s University
Bachelor’s Science in Biology -
University of Texas at Arlington
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