Sheila Telford
Lago Vista,TX
Summary
Dynamic, customer-focused retail sales professional with over 12 years of experience in driving sales and enhancing customer satisfaction through tailored product recommendations and solutions. Expertise in retail dynamics, marketing strategies, and exceptional customer service consistently results in exceeding sales revenue targets. Proven ability to leverage strong communication skills and sales techniques to foster relationships and build loyalty. Comprehensive background in sales, merchandising, inventory control, and cash handling ensures valuable contributions to any team.
Overview
24
24
years of professional experience
Work History
Office Management
Teller’s Restoration
Lancaster, CA
01.2015 - Current
- Increased office organization through development of file systems and customer databases. Created Inventory and documentation of all stock. Managed impeccable organization to support efficiency, professionalism, and performance goals. Oversaw daily office operations, including receiving and organizing correspondence, answering, and forwarding calls, and creating business records and letters.
Board Specialist
Xpress Layout’s
Newhall, CA
04.2014 - 08.2018
- Board and mat layouts and strike for the production and protection of filming locations. Ordering product inventory, installation, delivery, and setup of material, as well as striking, clean up, and disposing of materials. On call 24 hours a day. Office and website support including the collaboration with business owners to create social media, emails, and sales ads. Enhanced client satisfaction ratings by resolving difficult customer issues through completion. Identified, recommended, and prioritized new web features and applications with business leaders and department managers.
Shift Supervisor-Scale Operator
Butler Oil Inc.
Lancaster, CA
11.2002 - 12.2013
- Operation of scales and computerized weighing equipment to collect and record for the DMV. Supervised and handled all sales in convenience store/gas station. Inspected identifications for proper age for alcohol and cigarettes. Balanced register drawers and prepared daily records of food and gas sales. Handled scheduling of all employees. Established and implemented clear goals for all sales employees. Managed inventory and placed new supply orders. Solicited vendor quotes to decide best purchase pricing. Coached and mentored 8+ staff members.
Sales Associate
Dillard’s department store
Palmdale, CA
09.2001 - 12.2004
- Status denim point of sale cash register and credit handling. Return sales processing, while following store policy. Store merchandising and product restock, pricing, and inventory. Worked in collaboration with loss prevention. Achievement of high rating in customer feedback and satisfaction.
Education
Dental Assisting
Career Care Institute
Lancaster, CAHigh School diploma - undefined
Quartz Hill High School
Quartz Hill, CABusiness Major
Antelope Valley College
Lancaster, CA01.2003
Skills
- Detail oriented
- Proficient with Workday
- Team player
- Time management skills
- Conflict Management
- Essential computer skills
- Cash and credit point of sales ability
- Inventory buying
Hobbies and Interests
Hiking, Spending time with friends and family, Art, Travel, Baseball Mom, Pets
Timeline
Office Management
Teller’s Restoration
01.2015 - Current
Board Specialist
Xpress Layout’s
04.2014 - 08.2018
Shift Supervisor-Scale Operator
Butler Oil Inc.
11.2002 - 12.2013
Sales Associate
Dillard’s department store
09.2001 - 12.2004
Dental Assisting
Career Care Institute
High School diploma - undefined
Quartz Hill High School
Business Major
Antelope Valley College