Sheila Terry
Business Office/ Patient Accounting
Stockton,CA
Summary
Dedicated nursing professional with experience at Kaiser Permanente, skilled in vital sign monitoring and patient relations. Proven ability to enhance patient engagement and satisfaction through compassionate support and effective communication. Recognized for improving departmental processes and fostering a culture of continuous improvement in high-stress environments.
Overview
20
20
years of professional experience
Work History
Nursing Assistant
Staff Builders Agency
02.2013 - 03.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Registration Rep
Kaiser Permanente Emergency Room
08.2013 - 10.2019
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Promoted a culture of continuous improvement by actively seeking feedback from patients regarding their registration experience and implementing changes as necessary.
- Collaborated with cross-functional teams to improve departmental processes and ensure optimal workflow efficiency.
Quality Service Laison
Kaiser Medical Center
11.2006 - 07.2016
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Conducted thorough assessments of client needs, ensuring accurate and efficient service matching.
- Managed a caseload of diverse clients, ensuring timely follow-up on inquiries, complaints, or escalations as needed.
- Contributed to the growth of an extensive customer base by providing exceptional service, maintaining a high level of professionalism, and representing the company''s values.
Billing Specialist
Childrens Hospital
04.2000 - 04.2010
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Education
Respiratory Therapy
Bay City Medical College
San Francisco, CA06-1974
Skills
Vital sign monitoring
Patient relations
Mobility assistance
Patient assessments
Specimen collection
Timeline
Registration Rep
Kaiser Permanente Emergency Room
08.2013 - 10.2019
Nursing Assistant
Staff Builders Agency
02.2013 - 03.2020
Quality Service Laison
Kaiser Medical Center
11.2006 - 07.2016
Billing Specialist
Childrens Hospital
04.2000 - 04.2010
Respiratory Therapy
Bay City Medical College