Sheila Tharpe
Winchester,VA
Summary
Accomplished Pharmacy Educator and Operations Manager recognized for strong leadership and problem-solving skills. Expertise in developing assessment tools and improving operational processes to enhance service delivery and student success.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Pharmacy Educator
Valley Health-Winchester Medical Center
Winchester, Virginia
10.2022 - Current
- Implemented assessment tools to evaluate student understanding and progress.
- Identified strengths and weaknesses to develop strategic improvement plans for students.
- Collaborated with colleagues to exchange best teaching practices for enhanced educational outcomes.
- Established positive rapport with students, parents, and educators through strong communication skills.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
Pharmacy Operations Manager
Valley Pharmacy
Winchester, VA
08.2020 - 10.2022
- Managed daily pharmacy operations and ensured compliance with regulations.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Supervised staff training to enhance service quality and efficiency.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Developed staff schedules to optimize workflow and coverage.
- Oversaw customer service initiatives to improve patient satisfaction.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Analyzed workflow processes to identify areas for improvement.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Coordinated inventory management and maintained optimal stock levels.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Procured essential supplies to ensure consistent pharmacy operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Negotiated contracts with pharmaceutical manufacturers for supply agreements at competitive prices.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Analyzed sales data to identify trends in product usage and developed marketing plans accordingly.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Prepared annual budgets based on projected revenue growth projections.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Pharmacy Informatics Specialist
Winchester Medical Center Pharmacy Dept
Winchester, VA
06.2014 - 08.2020
- Developed and implemented pharmacy informatics solutions to optimize medication management processes.
- Collaborated with clinical teams to enhance electronic health record (EHR) integration for improved patient safety.
- Analyzed data trends to identify opportunities for workflow improvements in pharmacy operations.
- Trained pharmacy staff on new software systems, ensuring seamless adoption and utilization of technology.
- Conducted assessments of existing informatics tools, recommending upgrades that aligned with best practices and regulatory standards.
- Led initiatives to streamline prescription processing, increasing efficiency across the medication distribution system.
- Assessed the effectiveness of existing pharmacy informatics practices, identifying gaps and areas for improvement in order to optimize operations.
- Designed comprehensive training programs for staff on new technologies and informatics best practices, ensuring seamless integration into daily workflows.
- Served as a subject matter expert in pharmacy informatics during regulatory inspections, demonstrating compliance with industry standards and guidelines.
- Conducted regular audits of pharmacy informatics systems to ensure accuracy, completeness, and security of sensitive patient information in accordance with relevant regulations.
Pharmacy Technician Supervisor
Winchester Medical Center Pharmacy Dept
Winchester, VA
03.2009 - 04.2014
- Supervised daily pharmacy operations to ensure compliance with regulations and quality standards.
- Trained and mentored pharmacy technicians on best practices and workflow efficiency.
- Implemented inventory management systems to streamline medication distribution processes.
- Collaborated with healthcare professionals to optimize patient care through effective medication management.
- Developed training materials and programs to elevate staff knowledge of pharmacological practices.
- Oversaw the maintenance of pharmacy equipment, ensuring optimal functionality and safety standards.
- Managed scheduling and staffing, optimizing resource allocation for peak operational efficiency.
- Improved patient outcomes by accurately dispensing medications and providing thorough education on proper usage.
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
Pharmacy Technician
Winchester Medical Center Pharmacy Dept
Winchester, VA
08.2008 - 03.2009
- Dispensed medications accurately while adhering to safety protocols and regulatory standards.
- Collaborated with pharmacists to optimize medication inventory management and ensure timely restocking.
- Assisted in training new pharmacy technicians on operational procedures and compliance guidelines.
- Monitored prescription orders for accuracy, identifying discrepancies and resolving issues promptly.
Pharmacy Technician
Rotz Pharmacy
Winchester, VA
04.2005 - 08.2008
Pharmacy Technician
Winchester Medical Center- Pharmacy Dept
Winchester, VA
10.2002 - 03.2004
Pharmacy Technician
Rite Aid
Strasburg, VA And Winchester, VA
11.1999 - 08.2002
Education
Associate of Science - Nursing
St Vincent DePaul School of Nursing
Norfolk, VA11-1994
Skills
- Student evaluation methods
- Pharmacy education curriculum
- Instructional design
- E-learning platforms
- Learning platforms
- Employee training
Certification
- Pharmacy Technician VA- VA Dept of Health Professions
- CPhT- Nationally Certified Pharmacy Technician
Education and Training
other
Timeline
Pharmacy Educator
Valley Health-Winchester Medical Center
10.2022 - Current
Pharmacy Operations Manager
Valley Pharmacy
08.2020 - 10.2022
Pharmacy Informatics Specialist
Winchester Medical Center Pharmacy Dept
06.2014 - 08.2020
Pharmacy Technician Supervisor
Winchester Medical Center Pharmacy Dept
03.2009 - 04.2014
Pharmacy Technician
Winchester Medical Center Pharmacy Dept
08.2008 - 03.2009
Pharmacy Technician
Rotz Pharmacy
04.2005 - 08.2008
Pharmacy Technician
Winchester Medical Center- Pharmacy Dept
10.2002 - 03.2004
Pharmacy Technician
Rite Aid
11.1999 - 08.2002
Associate of Science - Nursing
St Vincent DePaul School of Nursing