SHEILA THOMAS
Irvington,NJ
Summary
Driven and ambitious individual looking for a position I can grow old in . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level nursing/ customer service oriented position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Bartender
Villa Restaurant Group
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Bartender
OTG Newark Airport
01.2022 - Current
- Demonstrate multitasking skills while dealing with various situations and a high volume of customers in a busy airport setting
- Provided guests with a positively memorable experience by advising diners on food menu items and drink specials
- Prepare standard as well as exotic mixed beverages in a timely manner
- Ensure a clean and organized bar and dining area.
Retail Supervisor
Hard Rock Cafe
01.2021 - 01.2022
- Organized all store operations and allocate responsibilities to personnel
- Supervised and guided staff towards maximum performance
- Observed store's budget aiming for minimum expenditure and efficiency
- Monitored stock levels and purchases and ensure they stay within budget
- Dealt with complaints from customers to maintain the store's reputation
- Planned and oversaw in-store promotional events or displays
- Analyzed sales and revenue reports and make forecasts.
Seamstress Assistant
Raxx Vintage
07.2017 - 02.2021
- Assisted with merchandising & styling clients
- Measured customers, using tape measures, and record measurements
- Replaced defective garment parts (pockets, zippers, buttons, linings etc.)
- Demonstrated the importance of getting orders done on time.
Customer Service Agent
Inspiritec, INC.
01.2015 - 03.2017
- Employed expert problem solving and communication skills as call center agent for children's insurance agency
- Collected and updated customer information to ensure coverage was correct
- Assisted customers in filing claims as well as making and receiving payments
- Entered customer service notes into customer files after any contact for future reference.
Education
Associate of Science - Nursing
Union County College
Cranford, NJ09.2026
Associates of Applied Science in Fashion Design -
Rowan University
Mt. Laurel, NJ05.2020
Highschool Diploma -
Rancocas Valley Regional Highschool
Mt. Holly, NJ06.2013
Skills
- Customer Service
- POS
- All MS Office
- Organizational Skills
- Barista
- Bartender
- Sewing
- Styling
- Cash Handling
- Detail-Oriented
- Interpersonal Skills
- Written/Verbal communication skills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Engaging personality
- Responsible Alcohol Service
- Organizational ability
- Payment Processing
- Handling Difficult Customers
- Complex Problem-Solving
- Memory retention
- Menu Memorization
- Professional Appearance
- Service-oriented mindset
- Hospitality service expertise
Timeline
Bartender
Villa Restaurant Group
11.2022 - Current
Bartender
OTG Newark Airport
01.2022 - Current
Retail Supervisor
Hard Rock Cafe
01.2021 - 01.2022
Seamstress Assistant
Raxx Vintage
07.2017 - 02.2021
Customer Service Agent
Inspiritec, INC.
01.2015 - 03.2017
Associate of Science - Nursing
Union County College
Associates of Applied Science in Fashion Design -
Rowan University
Highschool Diploma -
Rancocas Valley Regional Highschool
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