Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Sheila Thomas

Frisco,TX

Summary

Highly qualified Concierge Team Member with significant experience in hospitality and customer service roles. Demonstrated ability to provide premium service to guests while effectively handling reservations, inquiries, and complaints. Skilled in multi-tasking under pressure, adept at using hotel management software. Previous role impacted positively by enhancing guest satisfaction levels and improving overall operational efficiency.

Overview

7
7
years of professional experience

Work History

Concierge Team Member

Harbor Chase Of Plano
Plano, TX
08.2017 - Current
  • Assisted guests with their needs, such as making dinner reservations or providing directions.
  • Provided excellent customer service to all guests by responding promptly to inquiries and requests.
  • Coordinated transportation arrangements for guests, including taxis, shuttles, rental cars and limousines.
  • Processed check-ins and check-outs for hotel guests in an efficient manner.
  • Answered phone calls in a timely manner and directed them to the appropriate departments or personnel when needed.
  • Developed relationships with vendors to ensure that services were provided at competitive prices while maintaining quality standards.
  • Monitored inventory of supplies necessary for guest services such as maps, brochures, umbrellas.
  • Inspected public areas regularly to ensure they are clean, organized and well stocked.
  • Worked closely with other departments within the hotel to coordinate special promotions or offers for customers.
  • Handled mail and package deliveries, keeping items secure.
  • Directed incoming calls and messages to appropriate staff or residents.

Receptionist/Concierge

The Preston Of The Park Cities
Dallas, TX
10.2019 - 12.2022
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.

Education

Diploma - Medical Assistant

National Education Center
Dallas, TX
06-1994

High School Diploma -

Reeth Puffer High School
North Muskegon
06-1990

Skills

  • Telephone Etiquette
  • Excellent Multitasking
  • Hospitality service expertise
  • Dining reservations
  • Customer Service
  • Marketing

Custom

One of my passions is demonstrating  excellent customer service, and working with team members to accomplish task and goals.

Timeline

Receptionist/Concierge

The Preston Of The Park Cities
10.2019 - 12.2022

Concierge Team Member

Harbor Chase Of Plano
08.2017 - Current

Diploma - Medical Assistant

National Education Center

High School Diploma -

Reeth Puffer High School

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Sheila Thomas