Sheila Thompson

We manage accounts receivable, ensuring that patients comply with the company's policies and regulations. They conduct research and analysis, assess patients accounts and credit histories. We also communicate with clients about claims, process payments, and arrange new payment plans. We must maintain records of all transactions and present regular reports to managers.

The referral specialist is responsible for ensuring that a patient's insurance is approved so that they may receive health care services. My primary job duties involve scheduling patient appointments, maintaining accurate records and data, communicating with insurance companies, and pre-approving specific procedures, verifying insurance coverage, obtaining pre-authorizations, and scheduling appointments, all while maintaining clear and effective communication with all parties involved.

Surgery Scheduler-Surgery scheduler is responsible for organizing medical information, coordinating with doctors and other health professionals, and reaching out to patients to inform them of scheduled medical procedures and appointments. We also perform clerical and administrative duties, such as processing patients' payments, verifying insurance details, and updating their account information on the database.

An office specialist is responsible for performing administrative and clerical duties to support the organization's daily operations. Office specialists must be highly organizational, as well as having excellent time-management skills to handle work units. Duties include scheduling data entry procedures, greeting visitors, responding to customers' inquiries through phone calls and e-mails, and filing and sorting documents. Office specialists are responsible for creating meeting reports, scheduling appointments, evaluating financial statements, coordinating with other staff for event planning, and assisting the senior management with complex functions.

Customer Service have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns, Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Keep records of customer interactions, process customer accounts and file documents. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times.