Summary
Work History
Education
Skills
Coding Skills
Work Availability
Volunteer Experience
Work Preference
Timeline
Generic
Sheila Tillou

Sheila Tillou

Yuma,AZ

Summary

Results-driven and ambitious professional with demonstrated experience in building positive rapport with team members, clients and leadership to support an organization’s objectives. Well equipped to streamline workflow and create a team environment that increases productivity. Actively pursuing opportunities to excel in the medical industry with a progressive organization. Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.

Work History

Lead Teacher

Capstone Quest Academy
07.2021 - 11.2023
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.

ESS Paraprofessional

Yuma School District One
04.2015 - 10.2018
  • Reported on student progress, behavior, and social skills to parents.
  • Enhanced social skills development through peer interactions and group activities, promoting inclusive classroom communities.
  • Assist students with meeting their planned goals, staying on task, following daily routine
  • Implemented data-driven interventions for struggling students, leading to improved academic performance and increased confidence levels.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Customer Service Representative

Dollar General
03.2011 - 10.2011
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Volunteer Crew

Palm View Rehabilitation Center
01.2000 - 01.2000
  • Helped residents to remain active by planning and implementing daily activities
  • Performed tasks such as styling the residents hair, applying make-up, manicuring nails, etc.

Education

Certificate (Undergraduate) - Medical Records

University of Phoenix
Tempe, AZ
07.2024

Associate of Science - Medical Office And Billing Specialist

Ultimate Medical Academy
Tampa, FL
04.2014

Skills

  • Medical Billing
  • Medical Office
  • Medical Administrative Procedures
  • Insurance Verification
  • Patient Registration
  • Managed Care (HMO, PPO, POS)
  • Government Payers
  • Third Party Payers
  • HIPAA Compliance
  • Medical Basics and Healthcare Claim Cycle
  • Medical Charts
  • Medical Terminology
  • Basic Anatomy and Physiology
  • Computer Systems and Software Applications for the Medical Office
  • Reimbursement Systems
  • Healthcare Settings
  • Healthcare Payers
  • Records Management for the Billing Specialist
  • Medical Practice Management Systems
  • Introduction to CPT
  • Introduction to ICD-9 Coding
  • EHR/EMR
  • Microsoft Office
  • Customer Relations
  • Money Handling

Coding Skills

  • Confident in the ability to assign appropriate medical codes to diagnosis and services.
  • Meticulous in maintaining records, proofreading, and transcribing detailed information.
  • Possess in-depth knowledge of coding techniques related to medicine, surgery, radiology and pathology.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer Experience

Palm View Rehabilitation Center, Yuma, AZ, 2000-01-01, 2000-12-31, Helped residents to remain active by planning and implementing daily activities., Performed tasks such as styling the residents hair, applying make-up, manicuring nails, etc.

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work from home option401k matchHealthcare benefitsFlexible work hoursCareer advancementCompany CulturePaid sick leavePaid time offWork-life balanceTeam Building / Company Retreats4-day work weekStock Options / Equity / Profit SharingPersonal development programs

Timeline

Lead Teacher

Capstone Quest Academy
07.2021 - 11.2023

ESS Paraprofessional

Yuma School District One
04.2015 - 10.2018

Customer Service Representative

Dollar General
03.2011 - 10.2011

Volunteer Crew

Palm View Rehabilitation Center
01.2000 - 01.2000

Certificate (Undergraduate) - Medical Records

University of Phoenix

Associate of Science - Medical Office And Billing Specialist

Ultimate Medical Academy
Sheila Tillou