Sheila Torres
Hayward,CA
Summary
Customer-focused and results-driven professional with 10 years of experience delivering exceptional service in fast-paced environments. Skilled in resolving customer concerns, managing high-volume inquiries, and fostering positive relationships to drive loyalty and satisfaction. Adept at using CRM systems, handling escalations with professionalism, and working collaboratively with cross-functional teams. Recognized for strong communication skills, attention to detail, and a calm, solution-oriented approach under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Baggage Handler
Samsic LLC
San Francisco, CA
01.2025 - Current
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
Optician
Peninsula Eye Physicians
San Mateo, CA
05.2024 - Current
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create a perfect fit.
- Recommend appropriate lens types, coatings, and frame styles tailored to the patient’s visual needs, lifestyle, and facial features.
- Assist with optical inventory, frame selection, and displays.
- Help maintain a clean, welcoming, and professional environment.
- Occasionally support administrative tasks, such as insurance processing or appointment scheduling. As an optician working alongside the doctor, I tried my best to ensure that the clinical expertise is matched with precision, comfort, and style, creating a positive patient experience.
Front Desk Receptionist
Sequoia Orthodontics
San Mateo, CA
07.2021 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Dental Assistant/Receptionist
Dr. Showahat
San Mateo, CA
05.2021 - 05.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Collected payments
Material Handler
FedEx Express
Oakland, CA
10.2017 - 01.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Education
High School Diploma -
Tennyson High School
Hayward, CA06-2016
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Dentrix
- Sales
- EMR Systems
- Bilingual
Certification
First Aid Certification
X-Ray Certification
CPR/AED
April 2021 to April 2023
Radiology Certification
Coronal Polish Certificate
BLS Certification
<Enter your own>
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Baggage Handler
Samsic LLC
01.2025 - Current
Optician
Peninsula Eye Physicians
05.2024 - Current
Front Desk Receptionist
Sequoia Orthodontics
07.2021 - 05.2024
Dental Assistant/Receptionist
Dr. Showahat
05.2021 - 05.2024
Material Handler
FedEx Express
10.2017 - 01.2020
High School Diploma -
Tennyson High School