Sheila Van Heest
Estero,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced support staff with over thirty years of experience in corporate and educational settings. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
29
29
years of professional experience
Work History
Media Specialist
Flossmoor School District 161
Chicago Heights, Illinois
02.2005 - 06.2018
- Developed and executed yearly budgets to purchase yearly acquisition of books, periodicals, and supplies.
- Encouraged reading, information literacy skills and information resources through book clubs and reading programs.
- Repaired or replaced damaged items to maintain continuity of service.
- Implemented and maintained automated catalogs, circulation systems and textbook check-out services.
- Maintained relevant, organized and correctly catalogued library and technology collection based on careful analysis of student needs.
- Collaborated with teachers by scheduling library activities and procuring resources.
- Motivated students to use instructional technology to promote achievement of learning objectives.
Activities Coordinator
Deer Creek Christian Church
University Park, IL
01.1999 - 02.2005
- Coordinated, planned, developed and implemented activities designed to create community within the church.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Organized fundraising events to support department and raise money for future activities.
- Maintained master schedule for weddings, church events and set up appointments. Coordinated with custodial staff for set-up and tear-down. Coordinated with pastoral staff for appointment scheduling.
- Entered data, generated reports and produced tracking documents.
Administrative Assistant
Heidrick & Struggles
Chicago, IL
01.1990 - 12.1993
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created detailed expense reports and requests for capital expenditures.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
WTTW Channel11
Chicago, IL
07.1985 - 10.1990
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Administrative Assistant Certification - Administration
Sawyer College of Business
Hammond, IN06.1985
High School Diploma -
St. Scholastica High School
Chicago, IL05.1978
Skills
- Guest Relations
- Multitasking and Time Management
- Strong Organizational Skills
- Workflow Processes
- Critical Thinking
- Active Listening
- Customer Inquiries
- Maintaining Clean Work Areas
- Equipment Preparation
- Guest Services
- Stock Control
- Operational Procedures
- Confidential Records Management
- Suggestive Selling
Timeline
Media Specialist
Flossmoor School District 161
02.2005 - 06.2018
Activities Coordinator
Deer Creek Christian Church
01.1999 - 02.2005
Administrative Assistant
Heidrick & Struggles
01.1990 - 12.1993
Administrative Assistant
WTTW Channel11
07.1985 - 10.1990
Administrative Assistant Certification - Administration
Sawyer College of Business
High School Diploma -
St. Scholastica High School
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