Sheila Vertus
Brooklyn,New York
Summary
Dynamic professional with a proven track record at MK Depot, excelling in roles requiring exceptional order picking and customer assistance skills. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective time management and empathy. Achieved significant improvements in productivity and cleanliness standards, underscoring a strong work ethic and integrity.
Overview
10
10
years of professional experience
Work History
Agent De Sécurité Non Armé
Convention Security Sa
08.2022 - 04.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Warehouse Associate
MK Depot
11.2020 - 04.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Cashier
Land Supermaket
10.2018 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cooker
Mama Resto
05.2016 - 08.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Housekeeping Cleaner
Mama Resto
01.2014 - 05.2016
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Life Insurance
Primera
Brooklyn , NYInventory Management
Quick Learning Haiti
Delmas , Haiti12.2015
Cook
Aurore Du Bel-Air Professional Center
Port-au-Prince , Haiti10.2014
GED -
Saint Louis King of France School
Port-au-Prince ,Haiti07.2010
Skills
- Microsoft Word
- Microsoft Excel
- Packaging and Labeling
- Order Picking
- Patience and Empathy
- Interpersonal skills
- Work Ethic and Integrity
- Customer Assistance
- Proper chemical usage
- Efficient Cleaning Techniques
- Time management skills
Languages
Haitian Creole
Native language
French
Advanced
C1
English
Elementary
A2
Timeline
Agent De Sécurité Non Armé
Convention Security Sa
08.2022 - 04.2024
Warehouse Associate
MK Depot
11.2020 - 04.2022
Cashier
Land Supermaket
10.2018 - 10.2020
Cooker
Mama Resto
05.2016 - 08.2018
Housekeeping Cleaner
Mama Resto
01.2014 - 05.2016
Life Insurance
Primera
Inventory Management
Quick Learning Haiti
Cook
Aurore Du Bel-Air Professional Center
GED -
Saint Louis King of France School
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