Sheila Vest
Hyattsville,MD
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
18
18
years of professional experience
Work History
Project Manager
Page Global Solutions
03.2019 - Current
- Lead various HR projects, ensuring adherence to timelines, budgets, and quality standards
- Collaborate with cross-functional teams, stakeholders, and clients to define project scope, goals, and deliverables
- Develop project plans, schedules, and budgets, and manage resources effectively to achieve project objectives
- Monitor project progress, identify risks, and implement mitigation strategies
- Coordinate HR-related meetings, prepare agendas, and document meeting minutes, action items, and project progress
- Facilitate communication between HR teams, stakeholders, and vendors, ensuring clarity on HR goals and deliverables
- Monitor project budgets, track expenses, and assist in resource allocation and procurement.
Records Management Analyst
Page Global
03.2015 - 03.2019
- Scanned records from various agencies
- Compiled weekly reports for management
- Assisted with collecting documents from different agencies for record retirement, management of documents and records
- Attended training sessions with government personnel
- Disposed of outdated records
- Provided consultative services, prepared manuals, and trained new staff members on records management.
Customer Service Representative
Continuum Global
01.2007 - 03.2015
- Responded to employee questions and resolved issues via phone, email, or chat in a timely and professional manner
- Conducted interviews, handled a high volume of inquiries, and maintained a high level of employee satisfaction
- Demonstrated company policy knowledge and provided information on HR services and benefits to employees
- Documented interactions and resolutions accurately in the CRM system
- Conducted training sessions for new hires on company policies, features, and updates to ensure effective HR support
- Collaborated with other departments to communicate feedback and suggestions for improvement
- Developed and maintained HR knowledge resources such as manuals, guides, and FAQs for internal use.
Patient Safety Specialist
Metropolitan Health Services
- Assisted in the development of risk management strategies to minimize adverse events during patient care delivery.
- Streamlined documentation processes for reporting incidents, ensuring prompt identification of trends requiring further investigation or intervention.
- Promoted a culture of transparency by encouraging open communication about errors, near misses, and lessons learned among healthcare professionals.
- Maintained up-to-date knowledge of industry best practices, guidelines, and regulations to ensure compliance within the organization.
PRN Residential Specialist
Phenix House (BRL/GRL)
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
- Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
- Enhanced resident satisfaction by addressing individual needs and promptly resolving concerns.
- Cultivated strong relationships with local resources, connecting residents to essential services within the community as needed.
- Streamlined administrative processes for better efficiency, reducing paperwork burdens on both staff members and residents alike.
Education
Associate's Degree - Psychology
Northern Virginia Community College
Alexandria, VA01.2013
Skills
- Accounts payable
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Adaptability and resilience in a fast-paced environment
- Incident Investigation
- Quality Improvement
- Basic Life Support
- Mental health awareness
- De-Escalation Techniques
- Medical terminology knowledge
- Teamwork and Collaboration
- Time Management
Accomplishments
- National Honors Society
- Dean's List Three Years
- Summa Cum Laude
Timeline
Project Manager
Page Global Solutions
03.2019 - Current
Records Management Analyst
Page Global
03.2015 - 03.2019
Customer Service Representative
Continuum Global
01.2007 - 03.2015
Patient Safety Specialist
Metropolitan Health Services
PRN Residential Specialist
Phenix House (BRL/GRL)
Associate's Degree - Psychology
Northern Virginia Community College
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