SHEILA VILLEGAS
Cleveland,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Aerial Construction/Fiber Management
Independent Sub-Contractor
, Texas
11.2022 - 07.2026
- Coordinated daily operations and client relationship activities to ensure efficient workflow and timely project delivery.
- Consulted with clients to identify needs, enhancing service delivery and client satisfaction.
- Managed invoices, payments, record keeping, and basic bookkeeping processes.
- Resolved customer concerns promptly, strengthening professional relationships and enhancing client loyalty.
- Demonstrated reliability, organization, problem solving, and attention to detail in all responsibilities.
Remote Patient Access Representative
Ascension
Austin, Texas
01.2022 - 11.2022
- Coordinated scheduling and referrals for multiple healthcare providers, enhancing timely patient access to necessary services.
- Secured approvals for schedule changes and cancellations, ensuring seamless patient care and reducing disruptions.
- Entered medical appointments and patient information into electronic medical system, maintaining accurate records for effective patient management.
- Maintained compliance by following site-specific protocols and keeping documentation current.
Field Inspector and Permit Clerk
Liberty County Engineering
Liberty, Texas
06.2019 - 01.2022
- Managed permit issuance and inspection activities, ensuring regulatory compliance and facilitating safe community development.
- Evaluated infrastructure conditions and maintained detailed inspection documentation.
- Resolved citizen complaints regarding health and safety issues, enhancing public trust and community well-being.
- Communicated with public to provide clear, timely information.
- Executed tasks from permitting and inspection department administrator, streamlining operations and supporting departmental objectives. by the permitting and inspection department administrator.
Assistant Manager
Le Chateau Apartments
Houston, Texas
10.2007 - 11.2019
- Coordinated daily tenant, subcontractor, and property management activities to maintain operational efficiency.
- Worked with owners to identify, develop, and meet community goals and objectives.
- Monitored income records and documented delinquent accounts to support timely financial reporting.
- Monitored inventory of delivered building supplies to optimize availability for ongoing projects.
- Recorded accounting entries with allocation details for building supplies purchased to support accurate financial tracking.
Bilingual Patient Advocate
Cardon Outreach - Memorial Hermann SW Hospital
Houston, Texas
01.2016 - 06.2016
- Collaborated with hospital staff, case managers, social workers, and financial counselors to streamline patient advocacy processes, enhancing service delivery for patients.
- Screen uninsured hospital patients to determine eligibility for medical or disability assistance programs.
- Coordinated completion of applications, securing approvals from relevant stakeholders to facilitate access to necessary services.
- Managed incoming and outgoing calls and tracked Medicaid enrollment and renewal paperwork, ensuring organized case management and timely follow-ups.
- Document all cases accurately and timely in company and hospital systems.
Education
General Educational Development Certificate -
University of Houston Downtown
Houston, Texas04-2003
Skills
- Project management
- Microsoft Office proficiency
- Detail orientation
- Resourcefulness
- Regulatory compliance
- Team collaboration
- Outcome focus
- Professionalism
Certification
- Texas Notary Public (valid until June 2028)
LANGUAGES :
Proficient in English and Spanish (written and spoken)
Timeline
Aerial Construction/Fiber Management
Independent Sub-Contractor
11.2022 - 07.2026
Remote Patient Access Representative
Ascension
01.2022 - 11.2022
Field Inspector and Permit Clerk
Liberty County Engineering
06.2019 - 01.2022
Bilingual Patient Advocate
Cardon Outreach - Memorial Hermann SW Hospital
01.2016 - 06.2016
Assistant Manager
Le Chateau Apartments
10.2007 - 11.2019
General Educational Development Certificate -
University of Houston Downtown