Sheila Vivar
Laurel,MD
Summary
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
15
15
years of professional experience
Work History
Receptionist
Smiles Pediatric Dental Care
08.2013 - Current
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Completed daily process adjustments to maintain accuracy.
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Prepared bills receivable, invoices, and bank deposits.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Optimized payment collection methods, introducing flexible payment options for clients.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Coordinated with external auditors to provide necessary documentation and explanations for annual audits.
- Fostered strong relationships with clients to ensure timely payments by providing exceptional service and communication.
Teacher’s Assistant
Kiddie Academy of Greenbelt
09.2009 - 08.2013
- Prepare lesson plans, materials, bulletin boards, equipment and demonstrations
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Addressed behavioral concerns promptly by working closely with lead teachers and parents to implement corrective actions.
- Assisted in potty training and toilet hygiene.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Documented children's growth and development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Logged information regarding naps, feedings, and any medications administered.
- Organize and supervise games and other activities to promote physical, mental and social development.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Restocked supplies and personal hygiene products for use by students.
- Improved children's language development with daily reading and storytelling sessions.
- Supported children's emotional well-being by offering empathetic and patient care.
Education
High School Diploma -
Duval High School
01.2010
Skills
- Telephone skills
- Organization skills
- File management
- Verbal and written communication
- Attention to detail
- Customer and client relations
- Administrative support
- Financial records and reporting
- Accounts receivable
References
Available Upon Request
Timeline
Receptionist
Smiles Pediatric Dental Care
08.2013 - Current
Teacher’s Assistant
Kiddie Academy of Greenbelt
09.2009 - 08.2013
High School Diploma -
Duval High School
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