Sheila Walker
Splendora,TX
Summary
Welcoming Treatment Coordinator with over 23 years of experience working as a team lead for a busy orthodontic practice. Expertise in treatment plans and orthodontic procedures. Excellent communication skills between doctor s and patients. Great interpersonal and organizational skills.
Overview
23
23
years of professional experience
Work History
Lead Treatment Coordinator
Hughes & Cozad Orthodointics
The Woodlands, TX
12.2018 - Current
- Proposed Treatment plans, discuss financials and scheduled appointments.
- Performed in team leader capacity and organized all treatment and placement activities.
- Reviewed X-rays to help patients determine best treatments.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Organize and coordinate staff schedules, Lead team meetings and help my team reach production goals.
- Explained treatment choices to patients and helped determine best options.
- Laid out potential payment plans for patients.
- Delivered excellent patient experiences and direct care.
- Educated patients by explaining preparation instructions for upcoming procedures and appointments.
- Increased overall revenue of orthodontic office by achieving production goals set forth by doctors.
- Run monthly financial reports, patient reports to balance the practice.
New patient Coordinator/ Orthodontic Assistat
Kingwood Orthodontics
Kingwood, TX
07.2015 - 12.2018
- Welcome in new patients, giving them a tour of the office and helping them feel comfortable.
- Designing treatment plans to fit the patient and parents finical needs.
- Worked directly with doctors to achieve quarterly goals with new patient and observation appointments.
- Responded to patients requests via telephone and email to achieve goals and assure them of treatment planning.
- Entered details such as account information and call logs into the computer system.
- Created, copied, logged and scanned supporting documentation for all extraction orders and documents to complete treatment planning.
- Assist in the clinic anytime, placing indirect bonding trays, bonding lower fixed retainers, pouring models, helping in sterilization and taking all initial records.
- Taking care of any emergency visits for patients.
- Answering the phone at any time I was not helping other patents.
- Learning and using Ortho 2 software and Tops orthodontic software.
- Routine orthodontic adjustments, changing wires, springs, going over oral hygiene program and scheduling next appointments.
New Patient Coordinator/ Dental Assistant
Dr.Brad Leiker
The Woodlands, TX
06.2002 - 06.2015
- Welcome New Patients and gave office tour.
- Went over medical history with patient.
- Discussed different orthodontic options.
- Confirmed patient insurance benefits and checked claim statuses.
- Designed appropriate treatment plans.
- Displayed expert use of Ortho II Viewpoint computer scheduling program to manage patient appointments.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Orthodontic wire change and routine adjustments.
- Placement of braces and banding molars.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Took impressions for retainers and appliances.
- Mounted models on an articulator.
- Entered in patient contracts, sent out letters for accounts.
- I cat scans and traditional pano and ceph x-rays.
- Initial, progress and final photographs.
- Reviews for office website and Facebook.
- Confirmed patient appointments.
- Invisalign scans and impressions.
- Tracked Invisalign through Invisalign site.
Orthodontic Assistant
Dr. Earl Hammit
Conroe, TX
05.2001 - 06.2002
- Assisted in routine adjustments and checkup appointments.
- Indirect bonding, fit bands and impressions.
- Initial and final photos.
- Radiographs (ceph, pano).
- Pouring and trimming of models.
Dental Assistant
Dr. Harold Bissonnet
Houston, TX
01.1999 - 05.2001
- Competently prepared dental materials including cements, amalgams and composites.
- Assisted in crown and bridge preparation, post and core buildups, root canal therapy, and oral surgery.
- Alginate impressions and hydrocolloid impressions.
- Base and trim cast for crowns, bleaching trays and splints.
- Sterilization and ordering.
- Discuss treatment outline and options with patients.
- Answered phones, make appointments, check mail and made deposits.
Education
5 Star Telephone Training -
Scheduling Institute
New Patient Training - undefined
Scheduling Institute
Complete Orthodontic Training - undefined
Dr. Roncone
San Diego, CARegistered Dental Assistant -
Houston Dental Assistant School
1998
High School Diploma -
Sam Rayburn High School
Pasadena, TX1998
Skills
- Staff development
- Strong verbal communication
- Powerful negotiator
- Document scanning
- Process implementation
- Team leadership
- Self-motivated
- Employee Work Scheduling
- Employee Performance Evaluations
- Time Management
- Financial Reporting Coordination
Timeline
Lead Treatment Coordinator
Hughes & Cozad Orthodointics
12.2018 - Current
New patient Coordinator/ Orthodontic Assistat
Kingwood Orthodontics
07.2015 - 12.2018
New Patient Coordinator/ Dental Assistant
Dr.Brad Leiker
06.2002 - 06.2015
Orthodontic Assistant
Dr. Earl Hammit
05.2001 - 06.2002
Dental Assistant
Dr. Harold Bissonnet
01.1999 - 05.2001
5 Star Telephone Training -
Scheduling Institute
New Patient Training - undefined
Scheduling Institute
Complete Orthodontic Training - undefined
Dr. Roncone
Registered Dental Assistant -
Houston Dental Assistant School
High School Diploma -
Sam Rayburn High School
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