Sheila Walker

Work History

Sales Associate

Lowes Home Improvement Stores

06.2022 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Managed returns, exchanges and refunds in accordance with store policy.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Engaged with customers to effectively build rapport and lasting relationships.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Monitored customers for signs of security concerns and escalated issues to management.
Recommended complementary purchases to customers, increasing revenue.
Prioritized helping customers over completing other routine tasks in store.
Used in-store system to locate inventory and place special orders for customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Generated new sales leads to achieve and exceed monthly sales goals.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.
Developed strong rapport with customers and created positive impression of business.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Cashier Team Lead

Winnsboro Petroleum

06.2020 - 07.2021

Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Quickly and accurately counted drawers at start and end of each shift.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Increased customer loyalty and retention.
Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Monitored areas for security issues and safety hazards.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Led cashiers and associates in providing thoughtful customer service.
Maintained stock to meet expected customer demand.
Educated employees on register use, merchandising, and customer service.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Resolved escalated customer disputes with special actions such as discounts.
Helped management develop employee improvement plans and motivate team members to continually improve.
Alleviated customer service needs with policy-appropriate solutions.
Mentored new team members on sales software system operation.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Facilitated and logged store opening, closing, and shift changes.
Reconciled daily totals to maintain balanced and compliant ledgers.

Sales Associate

It's Fashion

02.2019 - 11.2020

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to effectively build rapport and lasting relationships.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Generated new sales leads to achieve and exceed monthly sales goals.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed strong rapport with customers and created positive impression of business.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Cleaning Crew Member

Varsity

02.2017 - 07.2018

Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals, and materials properly and with caution.
Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Emptied trashcans and transported waste to collection areas.
Worked alongside other cleaners to complete jobs in corporate office buildings.
Used cleaners and squeegees to clean windows, glass partitions and mirrors.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Removed trash, debris and other waste materials from premises.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Provided assistance to other staff members with cleaning of difficult areas.
Confirmed all cleaning tools and equipment were stored properly after use.
Organized and used industrial cleaning products following strict safety procedures.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Inspected building for potential safety hazards, reporting identified concerns to supervisor.

Home Health Aide

At Home Senior Care

08.2016 - 06.2017

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as walking and regular exercising.
Assisted disabled clients to support independence and well-being.
Followed nutritional plans to prepare optimal meals.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Developed rapport to create safe and trusting environment for care.
Administered medication as directed by physician.
Developed individual care plans for clients based on specific needs.
Monitored changes in clients' conditions to report concerns to supervisor.
Transported clients for medical and personal outings.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

Cleaning Crew Member

Nuclear Resources

01.2014 - 03.2014

Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals, and materials properly and with caution.
Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Emptied trashcans and transported waste to collection areas.
Worked alongside other cleaners to complete jobs in corporate office buildings.
Used cleaners and squeegees to clean windows, glass partitions and mirrors.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Removed trash, debris and other waste materials from premises.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Machine Operator

Georgia-Pacific

09.1995 - 12.2010

Operated machining equipment safely with team of operators.
Operated multiple machines simultaneously to meet production requirements.
Followed detailed instructions to operate machines with accuracy and produce quality products.
Complied with company and OSHA safety rules and regulations.
Set up and adjusted equipment and properly configured machines for daily operation.
Set up and ran machinery to produce exceptional products for industrial needs.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Replenished materials and supplies as needed to maintain production.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Managed and monitored processes and machine systems by observing readings on control boards.
Quickly shut down equipment in emergency situations following protocols.
Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
Used precision measuring tools, micrometers and calipers to meet required product specifications.

Summary

Overview

Work History

Sales Associate

Cashier Team Lead

Sales Associate

Cleaning Crew Member

Home Health Aide

Cleaning Crew Member

Machine Operator

Education

Licence - Cosmetology Education

High School Diploma -

Skills

Work Availability

Timeline

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