Sheila Wallace
Charlotte,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Assistant Director
P.A.P-2000 Parental Assistance Program
06.2022 - Current
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Served on school committees focused on enhancing student achievement through curriculum review and policy implementation.
- Led a team of 10 professionals in special projects and daily operations.
Assistant Director
P.A.P -2000 Parental Assistance Program
06.2007 - 05.2022
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Designed individualized learning plans tailored to each student''s unique needs and goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Tax Preparer
Serve Financial LLC
12.2021 - 04.2022
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
Tax Preparer
HM & Associates
11.2019 - 05.2020
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
Education
Associate of Arts - Associates of Arts A Concentration in Business
University of Phoenix
Tempe, AZ06.2025
Data Processing
Miami Dade College
Miami, FL06.1985
High School Diploma -
Brighton High School
Rochester, NY06.1982
Skills
- Recruitment and hiring
- Training and development
- Community Outreach
- Goal setting
- Crisis management
- Emergency Response
- Problem-solving
National Honor Society
Maintain a 4.0 while in college , And was recognized by the National Honor Society
Timeline
Assistant Director
P.A.P-2000 Parental Assistance Program
06.2022 - Current
Tax Preparer
Serve Financial LLC
12.2021 - 04.2022
Tax Preparer
HM & Associates
11.2019 - 05.2020
Assistant Director
P.A.P -2000 Parental Assistance Program
06.2007 - 05.2022
Associate of Arts - Associates of Arts A Concentration in Business
University of Phoenix
Data Processing
Miami Dade College
High School Diploma -
Brighton High School
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