Sheila Wallace
McDonough,GA
Summary
Dynamic office manager with a proven track record at Exceptional Restaurant Company, excelling in organizational skills and customer service. Expert in payroll processing and maintaining financial integrity, I enhanced workflow efficiency and supported senior management, ensuring strategic focus. Committed to delivering exceptional results while fostering strong team collaboration.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Office Manager
Exceptional Restaurant Company
03.2017 - Current
- Managed office supplies inventory, ensuring availability and organization for staff needs.
- Assisted with scheduling appointments and maintaining calendars for team members.
- Provided support in preparing reports and documents for meetings and presentations.
- Coordinated communication between departments to enhance workflow efficiency.
- Supported onboarding processes by organizing materials and assisting new hires.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Completed bi-weekly payroll for 500 employees.
Front End Cashier
Walmart
09.2016 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained accurate cash drawer, ensuring accountability and adherence to policies.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Improved store cleanliness and safety with regular sanitation of cashier area and aisles.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
Education
Associate of Applied Science - Accounting
Robert Morris College
Chicago, IL05-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Payroll processing
- Bookkeeping
Timeline
Office Manager
Exceptional Restaurant Company
03.2017 - Current
Front End Cashier
Walmart
09.2016 - 06.2017
Associate of Applied Science - Accounting
Robert Morris College