Sheila Wantz
Taneytown, MD,MD
Summary
Detail-oriented Warranty Adminstrator, Business Development Manager with Accounting background. Working with many clients assisting in a pleasant experience at Wantz Chevrolet. Excellent multitasking and communication skills. Offering over 28 years of experience.
Overview
36
36
years of professional experience
Work History
Warranty Administrator
Wantz Chevrolet
Taneytown, MD
06.1995 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Maintained detailed service and customer records.
- Monitored factory recalls and announcements to stay on top of changes.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Calculated adjustments, premiums, and refunds.
Loan Receptionist
Westminster Bank And Trust
Westminster, MD
06.1985 - 06.1994
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Education
High School Diploma -
North Carroll High School
Hampstead, MD06.1985
Skills
- Critical Thinking
- Warranty Requirements
- Accounts Payable and Accounts Receivable
- Managing Operations and Efficiency
- Appointment Booking
- Customer Accounts Management
- Administrative Management
- Customer Retention
- Training Programs
- Payment Collection
- Customer Care
- Accounting Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warranty Administrator
Wantz Chevrolet
06.1995 - Current
Loan Receptionist
Westminster Bank And Trust
06.1985 - 06.1994
High School Diploma -
North Carroll High School
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