Sheila Washington
Manor
Summary
Detail-oriented Medical Receptionist skilled in patient scheduling and electronic health records management. Committed to enhancing patient flow and improving service delivery through effective communication and problem-solving.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
CSL Plasma Center
Round Rock
01.2023 - Current
- Managed patient check-in and check-out processes to ensure efficiency and accuracy.
- Coordinated appointment schedules for multiple providers, optimizing patient flow and reducing wait times.
- Processed patient payments and verified insurance information to facilitate billing accuracy.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with medical staff to communicate patient needs and improve service delivery.
- Scheduled follow-up appointments and sent reminders to enhance patient engagement.
- Monitored inventory of office supplies, placing orders as needed to prevent shortages.
- Organized patient files, maintaining donor confidentiality.
Direct Care Provider
Austin State School
Austin
02.2020 - 02.2023
- Provided daily living support to enhance client independence and quality of life.
- Administered medications as prescribed, ensuring compliance with health regulations.
- Documented client progress and health changes to maintain accurate records.
- Monitored health conditions, reporting significant changes to healthcare professionals.
- Facilitated team collaboration to improve care strategies and client outcomes.
- Assisted clients with mobility and personal care tasks, promoting dignity and respect.
- Implemented safety measures to ensure a secure living environment for clients.
- Developed and maintained positive relationships with clients to foster trust.
Health Care Assistant
Girling Health Care
Austin
03.2008 - 01.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
Education
Some College (No Degree) - Phlebotomy
Virginia Community College
Austin, TXSkills
- Patient scheduling
- Electronic health records
- Medication administration
- Vital sign assessment
- Team collaboration
- Quality assurance
- Problem solving
- Attention to detail
- Effective communication
- Computer skills
Accomplishments
Leadership Course
Timeline
Medical Receptionist
CSL Plasma Center
01.2023 - Current
Direct Care Provider
Austin State School
02.2020 - 02.2023
Health Care Assistant
Girling Health Care
03.2008 - 01.2020
Some College (No Degree) - Phlebotomy
Virginia Community College