Sheila Weir-Garcia
Universal City
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
40
40
years of professional experience
4
4
years of post-secondary education
Work History
Tutor
Love to Learn Tutoring
Schertz
06.2021 - Current
- Developed personalized lesson plans for diverse student learning needs.
- Conducted one-on-one tutoring sessions to enhance understanding of subjects.
- Assessed student progress and provided constructive feedback regularly.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
Educator
SCUCISD
Schertz
08.1993 - 12.2020
- Collaborated with colleagues to develop curriculum aligned with state standards.
- Implemented classroom management strategies to maintain a positive learning environment.
- Integrated technology into lessons to enhance student engagement and understanding.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
- Maintained accurate records of student attendance, grades, test scores.
- Evaluated data and used measurements to plan, coordinate and advance student progress.
Customer Service Representative
Sam's Club
San Antonio
04.1986 - 04.1994
- Assisted members with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions quickly and accurately using point-of-sale systems.
Education
Bachelor of Arts - Interdisciplinary Studies
University of The Incarnate Word
San Antonio, TX 08.1988 - 12.1992
Skills
- Critical thinking
- Group facilitation
- Remote learning
- Problem-solving
- Data collection and analysis
- Behavior management
- Time management
- Technology integration
- Clear communication
- Flexibility and adaptability
- Customer service
Affiliations
- Hospice Patient Companion Volunteer
- Community Service
- Book Club Member
Timeline
Tutor
Love to Learn Tutoring
06.2021 - Current
Educator
SCUCISD
08.1993 - 12.2020
Bachelor of Arts - Interdisciplinary Studies
University of The Incarnate Word
08.1988 - 12.1992
Customer Service Representative
Sam's Club
04.1986 - 04.1994