Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Whipple

Fort Collins,CO

Summary

Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 1 1/2 years of sobriety and ready to help others reclaim lives through use of proper services.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Uber Eats
Fort Collins, CO
02.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Crew Member

Cafe Rio
Fort Collins, CO
02.2022 - 04.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, and line
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Cooked batches of food according to standard recipes.

Courtesy Clerk

King Soopers
Fort Collins, Colorado
12.2020 - 01.2021
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 25-50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out of store and loaded items into vehicles.

Drink Maker

Sonic
Camdenton, MO
03.2020 - 03.2020
  • Organized drink inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Took orders on a headset.
  • Kept station presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Made customized drinks by customer request.
  • followed drink recipes
  • prepared quality menu drinks and ice cream to exceed customer satisfaction

Crew Member

Dairy Queen Grill & Chill
Liberty, MO
10.2019 - 10.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.

Cashier

Breaktime Mfa Oil
Lebanon, MO
03.2019 - 05.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $150.00 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.

Crew Member

McDonald's Restaurant
Independence, MO
11.2018 - 12.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Cashier

Dollar Tree Stores
Lebanon, MO
10.2018 - 11.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $150.00 or more per shift.

Waitress

Da Vincis Italian Resturant
Lebanon, MO
06.2018 - 09.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • wrote orders on tickets and totaled the bill for customers to pay.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Prepared specialty desserts for customers for special occasions.

Waitress

Senor Peppers
Lebanon, MO
02.2018 - 04.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Assembly Line Worker

Durham
Lebanon, MO
07.2016 - 04.2017
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Built switch boards for meter cans
  • Wired meter cans
  • accuaretly read building material list

Sewer

Dowco
Lebanon, MO
01.2015 - 03.2015
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Operated sewing machines to join, reinforce or decorate products.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Altered and hemmed boat covers

Nurse Assistant

Christian Health & Rehabilitation South
Lebanon, MO
04.2014 - 04.2014
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Kitchen Worker

Caseys General Stores Inc
Lebanon, MO
10.2013 - 12.2013
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Took orders

Nursing Assistant

Christian Health & Rehabilitation South
Lebanon, MO
01.2012 - 04.2012
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.

Stocker

Walmart
Lebanon, MO
03.2011 - 05.2011
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • dairy/ frozen area
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Created balanced pallets to support efficient and safe sales floor replenishment.

Crew Member

Steak N Shake Restaurant
Lebanon, MO
05.2010 - 07.2010
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.

Crew Member

McDonald's Restaurant
Lebanon, MO
05.2008 - 03.2010
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Adhered to company safety standards
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

High School Diploma -

Lebanon Senior High School
Lebanon, MO
05.2008

Skills

  • Customer Service
  • Attention to Detail
  • Independent Living
  • Life Support Technique Skills
  • Effective Listening
  • Emotional Support
  • Treatment Recommendations
  • Privacy and Confidentiality
  • Community Resources and Education
  • Peer Interaction
  • Creative Solutions
  • Crisis Situations

Timeline

Delivery Driver

Uber Eats
02.2022 - Current

Crew Member

Cafe Rio
02.2022 - 04.2022

Courtesy Clerk

King Soopers
12.2020 - 01.2021

Drink Maker

Sonic
03.2020 - 03.2020

Crew Member

Dairy Queen Grill & Chill
10.2019 - 10.2019

Cashier

Breaktime Mfa Oil
03.2019 - 05.2019

Crew Member

McDonald's Restaurant
11.2018 - 12.2018

Cashier

Dollar Tree Stores
10.2018 - 11.2018

Waitress

Da Vincis Italian Resturant
06.2018 - 09.2018

Waitress

Senor Peppers
02.2018 - 04.2018

Assembly Line Worker

Durham
07.2016 - 04.2017

Sewer

Dowco
01.2015 - 03.2015

Nurse Assistant

Christian Health & Rehabilitation South
04.2014 - 04.2014

Kitchen Worker

Caseys General Stores Inc
10.2013 - 12.2013

Nursing Assistant

Christian Health & Rehabilitation South
01.2012 - 04.2012

Stocker

Walmart
03.2011 - 05.2011

Crew Member

Steak N Shake Restaurant
05.2010 - 07.2010

Crew Member

McDonald's Restaurant
05.2008 - 03.2010

High School Diploma -

Lebanon Senior High School

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Sheila Whipple