Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila White

Louisville,KY

Summary

Accomplished Operations Manager with a proven track record at Coleman Worldwide Moving, enhancing operational efficiency and employee retention by over 20%. Expert in logistics management and fostering team leadership, I excel in strategic planning and customer relationship management, driving significant improvements in performance and client satisfaction. Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

13
13
years of professional experience

Work History

Operations Manager

Coleman Worldwide Moving
04.2017 - 08.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Operations Manager

A-Arnold Moving
07.2012 - 04.2017

same as above.. Coleman bought A-Arnolds.

Sub Teacher

Bullitt County Schools
10.2011 - 04.2017
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Education

Bachelor of Arts - American History

University South Florida
Florida
05.2009

Skills

Problem-Solving

Team Leadership

Operations Management

Customer Service

Decision-Making

Employee relations and conflict resolution

Planning and Implementation

Staff Training

Staff Management

Inventory Management

Management

Project Management

Customer Relationship Management

MS Office

Maintaining Compliance

Goal Setting

Inventory Control

Workflow Optimization

Strategic Planning

Project management abilities

Project Leadership

Process Improvement

Schedule Management

Performance Management

Client Relations

Health and safety compliance

Regulatory Compliance

Customer Relationship Management (CRM)

Onboarding and Orientation

Project planning and development

Logistics Management

Invoice Processing

Customer Retention

Retail Operations Management

Business Administration

Timeline

Operations Manager

Coleman Worldwide Moving
04.2017 - 08.2024

Operations Manager

A-Arnold Moving
07.2012 - 04.2017

Sub Teacher

Bullitt County Schools
10.2011 - 04.2017

Bachelor of Arts - American History

University South Florida
Sheila White