Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheila Wilhelm

Waynesboro,VA

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Surgery Scheduler

University Of Virginia, School Of Medicine
Charlottesville , VA
10.2023 - Current
  • Provided patient education and answered questions regarding the surgery process.
  • Created and managed surgical schedules for multiple surgeons.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Monitored and updated patient records in the electronic medical record system.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Verified accuracy of billing information prior to submitting claims.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Assisted in preparing operating room logs and maintaining them throughout the day.
  • Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Located scheduling barriers and implemented appropriate solutions.

Surgery Scheduler

University Of Virginia, School Of Medicine
Charlottesville , Virginia
11.2021 - 10.2023
  • Provided patient education and answered questions regarding the surgery process.
  • Created and managed surgical schedules for multiple surgeons.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Monitored and updated patient records in the electronic medical record system.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
  • Conducted follow up calls with patients after their procedure was completed.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Verified accuracy of billing information prior to submitting claims.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Scheduled follow-up appointments as designated by physician.
  • Distributed treatment and procedural information to patients.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Routed laboratory or diagnostic results to appropriate staff.

Access Associate- Senior- Urology

University Of Virginia, School Of Medicine
Charlottesville , VA
06.2019 - 11.2021
  • Scheduled appointments for patients according to their needs and preferences.
  • Entered medical codes into the electronic health record system accurately.
  • Greeted patients and visitors in a friendly, professional manner.
  • Verified patient information through insurance eligibility checks.
  • Assisted with registration of new patients and updating existing patient records.
  • Provided customer service to address inquiries or complaints from patients or family members.
  • Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
  • Answered telephone calls promptly, routing them to appropriate personnel as necessary.
  • Resolved any issues that arose during registration process in a timely manner.
  • Audited charts for completeness prior to submission of claims to insurance companies or government agencies.
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Performed administrative tasks such as scanning documents into the EHR system.
  • Coordinated with clinical staff regarding changes in patient status or care plans.
  • Attended departmental meetings regularly to stay updated on policy changes.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.

Childcare Provider

Self
Staunton , Virginia
01.2018 - 06.2019
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Observed children's behavior and development, communicate information with parents.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Read books aloud to small groups or individual children.
  • Assisted with feeding infants and toddlers during meal times.
  • Planned field trips to local parks, libraries and other educational places.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Collaborated with parents on special projects such as holiday parties or end-of-year events.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.

Dialysis Technician

DaVita
Charlottesville , VA
09.2015 - 01.2018
  • Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
  • Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
  • Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
  • Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
  • Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
  • Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure.
  • Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
  • Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
  • Evaluated access sites for infection or other complications prior to initiating treatment.
  • Restocked supplies needed for dialysis procedures in an organized manner.
  • Ensured all safety protocols were followed while performing duties in the dialysis unit.
  • Updated knowledge of current trends in nephrology through continuing education courses.
  • Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
  • Provided education about kidney disease management techniques to both patients and family members.
  • Implemented quality improvement initiatives within the facility's dialysis unit.
  • Participated in performance improvement activities as required by facility policy.
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
  • Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Discontinued dialysis treatment according to established procedures.
  • Transported patients to and from rooms and prepared for treatments according to individual specifications.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated with management or other staff to resolve problems.
  • Assisted in training technicians, medical students or other staff members.
  • Calibrated, troubleshot or repaired equipment and corrected malfunctions.
  • Cleaned medical equipment or facilities.
  • Adjusted settings or positions of medical equipment.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Collected patients' medical information to customize tests.

Direct Care Worker

Commonwealth Center for Children and Adolescents
Staunton , Virginia
07.2015 - 09.2015
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Coordinated transportation for medical appointments and other errands.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Organized paperwork related to case notes, assessment forms and discharge summaries.
  • Maintained accurate records of all services provided to clients.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Facilitated communication between clients, family members and medical staff.
  • Established trusting relationships with clients by being a reliable source of support.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Responded promptly to emergency situations using sound judgment techniques.
  • Performed basic first aid procedures when necessary.
  • Maintained confidentiality according to agency policies regarding client information.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Dialysis Technician

DaVita
Fishersvill , Virginia
05.2008 - 05.2015
  • Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
  • Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
  • Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
  • Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
  • Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
  • Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure.
  • Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
  • Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
  • Evaluated access sites for infection or other complications prior to initiating treatment.
  • Restocked supplies needed for dialysis procedures in an organized manner.
  • Ensured all safety protocols were followed while performing duties in the dialysis unit.
  • Updated knowledge of current trends in nephrology through continuing education courses.
  • Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
  • Provided education about kidney disease management techniques to both patients and family members.
  • Implemented quality improvement initiatives within the facility's dialysis unit.
  • Participated in performance improvement activities as required by facility policy.
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
  • Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Discontinued dialysis treatment according to established procedures.
  • Transported patients to and from rooms and prepared for treatments according to individual specifications.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated with management or other staff to resolve problems.
  • Assisted in training technicians, medical students or other staff members.
  • Calibrated, troubleshot or repaired equipment and corrected malfunctions.
  • Cleaned medical equipment or facilities.
  • Adjusted settings or positions of medical equipment.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Collected patients' medical information to customize tests.

Administrative Assistant

University Of Virginia, School Of Medicine
Charlottesville , Virginia
10.2005 - 09.2008
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Provided patient education and answered questions regarding the surgery process.
  • Created and managed surgical schedules for multiple surgeons.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Monitored and updated patient records in the electronic medical record system.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Conducted follow up calls with patients after their procedure was completed.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Performed data entry into various computer systems related to surgery scheduling.

Front End Associate

Foodlion Grocery Store
Staunton , Virginia
02.2005 - 10.2005
  • Processed customer transactions and provided excellent customer service.
  • Assisted in organizing merchandise displays on the sales floor.
  • Maintained a clean, organized and inviting store environment.
  • Greeted customers warmly upon arrival and identified their needs.
  • Provided product knowledge to customers as needed.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Stocked shelves with new inventory according to established guidelines.
  • Tracked inventory levels using company software programs.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Monitored store security cameras regularly throughout shift.
  • Consistently met all performance goals set by management.
  • Verified accuracy of pricing signs throughout store.
  • Maintained clean and clutter-free front-end area.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Processed and completed cash or credit transactions accurately.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Exchanged merchandise for customers and accepted returns.

Generator Mechanic

United States Marine Corps
Camp Lejuene , North
12.2003 - 02.2005
  • Performed preventative maintenance and repairs on generator equipment, such as engines, alternators, fuel systems, cooling systems, and electrical components.
  • Troubleshot complex problems with generator systems using diagnostic tools and software.
  • Replaced defective parts in generator systems to ensure proper operation.
  • Inspected generators for compliance with safety regulations.
  • Maintained records of all work performed on generator systems to ensure accurate tracking of service history.
  • Calibrated engine performance parameters to optimize efficiency and reduce emissions.
  • Diagnosed faults in electronic control circuits using oscilloscopes and other test equipment.
  • Conducted routine tests on diesel-powered generators to ensure optimal performance.
  • Performed generator troubleshooting and diagnostics of equipment.
  • Prepared appropriate maintenance forms and records for accountability.
  • Carried out scheduled and routine maintenance on small and large generators.
  • Tested equipment to locate damaged or worn parts and diagnose malfunctions.
  • Inspected electrical wiring, connections and relays following wiring diagrams.
  • Reviewed work orders and drawings to determine requested repairs.
  • Utilized speed gauges and thermometers to test equipment for overheating.

Cashier

Foodlion Grocery Store
Staunton , Virginia
05.2003 - 12.2003
  • Processed customer transactions and provided excellent customer service.
  • Assisted in organizing merchandise displays on the sales floor.
  • Maintained a clean, organized and inviting store environment.
  • Greeted customers warmly upon arrival and identified their needs.
  • Provided product knowledge to customers as needed.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Stocked shelves with new inventory according to established guidelines.
  • Tracked inventory levels using company software programs.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Monitored store security cameras regularly throughout shift.
  • Consistently met all performance goals set by management.
  • Verified accuracy of pricing signs throughout store.
  • Maintained clean and clutter-free front-end area.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Processed and completed cash or credit transactions accurately.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Exchanged merchandise for customers and accepted returns.

Education

High School Diploma -

Buffalo Gap High School
Swoope, VA
05-2003

Some College (No Degree) -

Piedmont Virginia Community College
Charlottesville, VA

Some College (No Degree) -

Blue Ridge Community College
Weyers Cave, VA

Skills

  • Surgical Treatment Planning
  • Treatment Room Preparations
  • Patient Scheduling
  • Effective Customer Communication
  • Knowledge Of Hipaa Regulations
  • Hipaa Compliance
  • Preparing For Surgeries
  • Knowledge Of Medical Terminology
  • Patient Care Coordination
  • Patient Records Management
  • Electronic Health Records
  • Checking In Patients
  • Medical Chart Documentation
  • Patient Documentation
  • Paperwork And Documentation
  • File Preparation
  • Documentation Scanning
  • Documentation And Reporting
  • Filing And Recordkeeping
  • Customer Relations Skills
  • Verifying Insurance
  • Confidentiality Requirements
  • Managing Patient Records
  • Problem-Solving
  • Scheduling Proficiency
  • Appointment Scheduling
  • Effective Multitasking
  • Speaking Clearly
  • Medical Office Administration
  • Time Management Skills
  • Organizational Skills
  • Scheduling
  • Front Office Operations
  • Customer Assistance
  • Communication
  • Verbal And Written Communication
  • Critical Thinking Skills
  • Teamwork And Collaboration
  • Strong Work Ethic

References

References available upon request.

Timeline

Surgery Scheduler

University Of Virginia, School Of Medicine
10.2023 - Current

Surgery Scheduler

University Of Virginia, School Of Medicine
11.2021 - 10.2023

Access Associate- Senior- Urology

University Of Virginia, School Of Medicine
06.2019 - 11.2021

Childcare Provider

Self
01.2018 - 06.2019

Dialysis Technician

DaVita
09.2015 - 01.2018

Direct Care Worker

Commonwealth Center for Children and Adolescents
07.2015 - 09.2015

Dialysis Technician

DaVita
05.2008 - 05.2015

Administrative Assistant

University Of Virginia, School Of Medicine
10.2005 - 09.2008

Front End Associate

Foodlion Grocery Store
02.2005 - 10.2005

Generator Mechanic

United States Marine Corps
12.2003 - 02.2005

Cashier

Foodlion Grocery Store
05.2003 - 12.2003

High School Diploma -

Buffalo Gap High School

Some College (No Degree) -

Piedmont Virginia Community College

Some College (No Degree) -

Blue Ridge Community College

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Sheila Wilhelm