Sheila Williams
Black Not Of Hispanic Origin,ROCKDALE
Summary
Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Financial Industry.
Overview
6
6
years of professional experience
Work History
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Representative
Chime Solutions
Morrow, GA
10.2021 - Current
- Answer inbound calls (50} daily.
- Accepts open cases through Salesforce system through Omni Channel.
- Offered advise and assistance to customers, paying attention to special needs and wants.
- Assisted with credit card payments.
- Research account thoroughly to provide accurate and precise information.
- Maintain daily goals and customer satisfaction.
- Placed customers orders for shred accounts daily.
Customer Service Representative
Wipro Technologies
Atlanta, GA
02.2020 - 10.2021
- Answered high volume of incoming calls with minimum wait time.
- Submitted Medicaid applications for customers.
- Stayed in compliance with HIPPA guidelines.
- Research account thoroughly to provide accurate and precise information.
- offer advise and assistance to customers, paying attention to special needs or wants.
- Notated and updated customers account,
Customer Service Representative
Insight Global
Marietta, GA
03.2017 - 01.2020
- Answered high volume inbound calls daily.
- Assist employees with troubleshooting desktop computers, tablets, and wireless devices.
- Assist with VPN connections.
- Installed Microsoft office and other software's.
- Assisted with desktop and laptop set up.
- Adhered to daily schedules and breaks.
- Maintain customer satisfaction and addressing employees concerns.
Education
Associate of Applied Science - Accounting And Finance
Asher School Of Business
Atlanta, GA06.2004
Skills
- Self-Motivated
- Excellent Communication
- Decision-Making
- Interpersonal Communication
- Organization and Time Management
- Multitasking Abilities
- Google Workspace
- Dependable and Responsible
Timeline
Customer Service Representative
Chime Solutions
10.2021 - Current
Customer Service Representative
Wipro Technologies
02.2020 - 10.2021
Customer Service Representative
Insight Global
03.2017 - 01.2020
Associate of Applied Science - Accounting And Finance
Asher School Of Business