Sheila Wilson
Eustis,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player..
Overview
9
9
years of professional experience
Work History
Operations Customer Service Specialist
Vivint
07.2019 - 02.2024
Patient Service Representative
Dr. Charles Gremillion
06.2018 - 06.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer inquiries and suggestions courteously and professionally.
Medical Assistant
Triage
11.2017 - 05.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
Dartmouth-Hitchcock Medical Center
11.2014 - 08.2017
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Associate of Science - Business Administration
Lake Sumter State College
Leesburg, FL1992
Skills
- Time management expertise
- Reporting and Analytics
- Compliance knowledge
- Process improvement strategies
- Sales Support
- Customer Engagement
- Online chat and email
- Call center experience
Work Preference
Desired Job Title
Operations Customer Service SpecialistWork Location
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offPaid sick leaveTimeline
Operations Customer Service Specialist
Vivint
07.2019 - 02.2024
Patient Service Representative
Dr. Charles Gremillion
06.2018 - 06.2019
Medical Assistant
Triage
11.2017 - 05.2018
Medical Assistant
Dartmouth-Hitchcock Medical Center
11.2014 - 08.2017
Associate of Science - Business Administration
Lake Sumter State College
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