Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sheila Winter

Grand Prairie,Texas

Summary

Professional service provider with significant experience in guest relations and hospitality. Known for strong communication, problem-solving abilities, and adaptability. Consistently supports team collaboration and delivers outstanding results. Proficient in managing guest inquiries, resolving issues efficiently, and maintaining high standards of service.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Guest Service Host

Merlins
01.2025 - Current
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Coordinated special requests and accommodations for guests with unique needs or preferences.
  • Managed reservations system, maintaining accuracy, and ensuring seamless guest experiences upon arrival.
  • Handled telephone calls professionally, routing them appropriately or accurately taking messages as required.
  • Created welcoming and comfortable environment for guests.
  • Greeted guests upon arrival by providing warm welcome.

Paraprofessional

Irving Independent School District
08.2019 - Current
  • Caring for student with special needs. Helping with writing, math, gen ed inclusion, changing clothes, and specials.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.

Puddle JUMPER

Merlins
04.2019 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Paraprofessional

Lawton Public School
11.2009 - 02.2017
  • Caring for children with special needs. Feeding, changing diapers, walking, sitting, and writing.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.

Nursery Teacher

Diocese of Oklahoma
11.2009 - 08.2016
  • Caring for children in the nursery.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Classroom Assistant

Wonder Years Daycare
07.2009 - 11.2009
  • Assisting teacher in the two year old room.
  • Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
  • Cleaned and organized art supplies and related materials.
  • Assisted in creating welcoming classroom environment, which fostered sense of community among students.

Cashier

Blue Cross Blue Shield
08.2008 - 09.2009
  • Data entry.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Paraprofessional

Irving Independent School District
08.2000 - 02.2007
  • Caring for children with special needs. Feeding, changing diapers and clothes, help with walking, writing, sitting, range of motion.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.

Team Leader

Long John Silvers & A&W
01.1995 - 08.1997
  • Created positive dining experiences for customers by fostering a welcoming atmosphere that encouraged repeat visits.
  • Enhanced team productivity by providing ongoing training, coaching, and support to staff members.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.

Education

Great Plains Area Vo-Tech CNA
Lawton, OK
01.2016

High School Diploma -

Lawton High School
Lawton, OK
05-1992

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Special education support
  • Disability awareness

Accomplishments

  • Supervised team of 10 staff members.

Certification

  • Basic Life Support Provider 2016 - 2018
  • Pediatrics First Aid 2016 - 2018
  • Texas Educator Certificate 2024-2026
  • Texas Educator Certificate 2022-2024
  • Texas Educator Certificate 2016 - 2022

Languages

English
Native or Bilingual

Timeline

Guest Service Host

Merlins
01.2025 - Current

Paraprofessional

Irving Independent School District
08.2019 - Current

Puddle JUMPER

Merlins
04.2019 - 12.2024

Paraprofessional

Lawton Public School
11.2009 - 02.2017

Nursery Teacher

Diocese of Oklahoma
11.2009 - 08.2016

Classroom Assistant

Wonder Years Daycare
07.2009 - 11.2009

Cashier

Blue Cross Blue Shield
08.2008 - 09.2009

Paraprofessional

Irving Independent School District
08.2000 - 02.2007

Team Leader

Long John Silvers & A&W
01.1995 - 08.1997

Great Plains Area Vo-Tech CNA

High School Diploma -

Lawton High School

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