Sheila Woods
Charlottesville,VA
Summary
Extensive cooperative problem-solver with leadership abilities to assist companies in increasing revenue and efficiency. Prioritize thoroughness, attention to detail, and aesthetic appeal. Energizes by embracing innovation, making connections, and taking advice from others.
Overview
10
10
years of professional experience
Work History
Learning Trainer
Amazon
10.2021 - Current
- Established and maintained quality control standards.
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Mentored new trainers, sharing best practices and supporting their professional growth.
- Served as a subject matter expert in specialized areas, delivering high-quality training sessions for advanced skill development.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Designed engaging lesson plans that catered to various learning styles, promoting knowledge retention and application.
- Addressed performance gaps through targeted interventions such as one-on-one coaching or group working huddles, leading to enhanced overall workforce competency levels.
- Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.
Learning Ambassador
Amazon
08.2020 - 10.2021
- Greeted new hires warmly and pleasantly answered inquiries.
- Incorporated project-based learning activities into lessons, promoting critical thinking skills and collaborative problem-solving among associates.
- Assisted in development of individualized learning plans for associates success.
- Facilitated associate engagement and collaboration to enhance classroom learning.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows during new launches.
- Implemented changes for updated training.
- Notified managers of complications with trainings.
- Completed over 5 training per day.
- Provided top quality training minimize labor training cost.
- Monitored 5S PIT areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Team Leader
IQor Global Services
08.2016 - 11.2020
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Observed packing operations to verify conformance to specifications.
Manager
Dollar General Store
07.2014 - 08.2016
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Greeted customers promptly and responded to questions.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained productive relationships with employees.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Counted and balanced cashier drawers.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Supervised more than 15 cashiers and associates to maximize performance, efficiency and service levels.
- Assisted with 10 regional stores that were bottom performances.
Education
Associate of Arts - Biology
Mississippi Delta Community College
Moorhead, MSSkills
- Organizational Skills
- Creative Solution Development
- Decision-Making
- Analytical Thinking
- Team building
- Problem-solving abilities
- Learning Management Systems
- Adaptability and Flexibility
- Task Prioritization
- Interactive Learning
- Relationship Building
- Professionalism
Timeline
Learning Trainer
Amazon
10.2021 - Current
Learning Ambassador
Amazon
08.2020 - 10.2021
Team Leader
IQor Global Services
08.2016 - 11.2020
Manager
Dollar General Store
07.2014 - 08.2016
Associate of Arts - Biology
Mississippi Delta Community College