Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
Generic

SHEILA ZARATE

Norwalk,CA

Summary

Results-driven sales professional with over three years of experience in customer service, guest relations, and leadership. Proven ability to build rapport and effectively resolve concerns while closing deals in fast-paced environments. Core competencies include exceptional communication skills and strong problem-solving abilities, aimed at driving success in real estate acquisitions and investment opportunities.

Overview

4
4
years of professional experience

Work History

Guest Relations Lead

Knotts Berry Farm
Norwalk, CA
11.2023 - Current
  • Fostered a collaborative and supportive work environment, emphasizing clear communication and teamwork
  • Guided a team of associates in achieving departmental goals and delivering outstanding service
  • Adapted to dynamic challenges by implementing problem-solving strategies, and maintaining a positive mindset
  • Supported individual team members' development through coaching, mentoring, and performance evaluations

Guest Service Representative

Knotts Berry Farm
Buena Park, CA
03.2021 - Current
  • Handled high-volume sales transactions and assisted guests with inquiries through in-person, call center operations, and email correspondence
  • Resolved guest concerns with professionalism and efficiency, ensuring a seamless, enjoyable experience
  • Consistently maintained a friendly, and approachable demeanor to enhance customer satisfaction
  • Focused on creating a positive work environment while addressing guest needs, contributing to a memorable and enjoyable atmosphere for both guests and colleagues
  • Demonstrated strong multitasking abilities and attention to detail in a fast-paced environment

VIP Tour Guide

Knotts Berry Farm
Buena Park, CA
03.2021 - Current
  • Delivered personalized tours for high-profile guests, ensuring that their unique needs and preferences were met
  • Built strong relationships with guests by providing exceptional service, and addressing any concerns promptly
  • Demonstrated in-depth knowledge of park attractions, events, and offerings to enhance the guest experience

Trainer

Knotts Berry Farm
Buena Park, CA
03.2021 - Current
  • Provided structured training sessions to new team members, ensuring they were equipped with the necessary knowledge and skills to succeed in their roles
  • Mentored employees to enhance their performance and adapt to company protocols
  • Evaluated team members' progress, and provided constructive feedback to encourage professional growth

Education

High School Diploma - Computer Science Pathway

Norwalk High School
05.2022

Real Estate Sales License -

The CeShop
Online
03-2025

Some College (No Degree) - Marine Biology

Cerritos College

Skills

  • Fluent in Spanish
  • Basic ASL knowledge
  • Strong communication and sales skills
  • Leadership and team collaboration
  • Customer service expertise
  • Adaptable and quick learner
  • Familiar with JavaScript
  • Familiar with CSS
  • Familiar with Python
  • Proficient in Google Docs
  • Proficient in Google Sheets
  • Proficient in Google Slides
  • Proficient in Outlook
  • Proficient in Microsoft Office

References

References available upon request.

Activities

  • Play soccer and stay active through regular workouts.
  • Enjoy outdoor walks and appreciate scenic views.
  • Value quality time with family and friends.
  • Dedicated to balancing both physical activity and social connection in my daily life.

Timeline

Guest Relations Lead

Knotts Berry Farm
11.2023 - Current

Guest Service Representative

Knotts Berry Farm
03.2021 - Current

VIP Tour Guide

Knotts Berry Farm
03.2021 - Current

Trainer

Knotts Berry Farm
03.2021 - Current

High School Diploma - Computer Science Pathway

Norwalk High School

Real Estate Sales License -

The CeShop

Some College (No Degree) - Marine Biology

Cerritos College

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SHEILA ZARATE