Sheila A. Baize
Leroy,MI
Summary
Motivated Patient Service Representative with 14 + years of experience with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Knowledge of medical record organization and patient specialty referrals. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
22
22
years of professional experience
Work History
Patient Service Representative /Patient Referral Coordinator
Corewell Health
Reed City, MI
07.2013 - Current
- Perform the task of greeting patients and scheduling appointments
- Responsible for handling and managing continuous flow of information in the health care facility
- Handle task of organizing and maintaining medical forms and office stationery required for front desk activities
- Perform responsibilities of registering patients by following protocols of the organization
- Scan incoming medical records for New Patients and facilities outside of Spectrum Health
- Handle task of preparing and maintaining patient's medical chart
- Perform essential clerical task like faxing, e-mail, and data entry
- Perform billing audits to assure accuracy in daily billing
- Insurance Verification & pre-authorization
- Referral Specialist duties- sending out referrals and documentation needed for specialty services
- Scheduling patients who need specialty services
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted in the coordination of patient referrals to other medical providers.
- Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.
- Performed administrative tasks such as filing documents related to patient's referrals.
Front Desk Receptionist
Agility Health
Grand Rapids, MI
12.2006 - 07.2013
- Perform the task of greeting patients and scheduling appointments
- Responsible for handling and managing continuous flow of information in the health care facility
- Perform responsibilities of registering patients by following protocols of the organization
- Responsible for checking and verifying accuracy of medical records and insurance information of patient
- Perform essential clerical task like faxing, e-mail, and data entry.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Worked with office manager to attain operational goals.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Surgical Coordinator
Quality Eye Care
Dearborn, MI
02.2002 - 01.2006
- Scheduling patients with surgical procedures
- Perform responsibilities of explaining surgical procedures, medications with patients prior to surgery
- Perform the task of greeting patients and scheduling appointments
- Answered incoming phones; helped front desk when needed; ordered lenses for premium cataract surgery; register surgery prior to surgery; insurance verification; assisted doctor with various duties.
- Coordinated and scheduled patient appointments, surgeries, and follow up visits with ophthalmologists.
- Organized pre-operative testing for surgical patients including laboratory tests and imaging studies.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Scheduled follow-up appointments as designated by physician.
- Checked patient insurance and collected pre-authorizations from providers.
- Located scheduling barriers and implemented appropriate solutions.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Education
Certificate - Medical Secretary
Taylor Career Center
Taylor Michigan06.1988
High School Diploma -
Taylor Center High School
Taylor, MI06.1988
Skills
- Medical Filing
- Organized and Detail-Oriented
- Patient Confidentiality and Data Security
- Gathering Information from Patients
- Database Search and Data Entry Skills
- Patient Needs Assessment and Referral
- Verbal and Written Communication
- Organized and Efficient
- Resolving Problems
- Communicating to Patients and Families
- Registration and Scheduling
- Administrative and Office Support
- Microsoft Office
- Office Administration
- Attention to Detail
- Insurance Forms Processing
- Reliability and Dedication
- Claims Handling and Coverage Verification
- Insurance Authorizations
- Punctual and Hardworking
- 50 WPM Typing Speed
- Patient Registration
- Multi-Line Telephone System
- Computer Proficiency
- Insurance precertification processes
- Referral tracking
- Referral Verification
Timeline
Patient Service Representative /Patient Referral Coordinator
Corewell Health
07.2013 - Current
Front Desk Receptionist
Agility Health
12.2006 - 07.2013
Surgical Coordinator
Quality Eye Care
02.2002 - 01.2006
Certificate - Medical Secretary
Taylor Career Center
High School Diploma -
Taylor Center High School
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