Summary
Overview
Work History
Education
Skills
Timeline
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Sheila A Perez Villa

San Ysidro,CA

Summary

Successful Customer Service Member with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader and problem-solver dedicated to company's and customer's needs. Uses independent decision-making skills and sound judgment to positively impact company success. Willing to learn any new techniques to better my customer services.

Overview

8
8
years of professional experience

Work History

Restaurant Team Member

Jack In The Box
01.2018 - 01.2022
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Operated grills, fryers and ovens to cook food items.

Restaurant Team Member

Jack In The Box
01.2018 - 01.2021
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.

Team Lead

El Charro
01.2015 - 01.2018
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Provided comprehensive customer service to drive client satisfaction.

Restaurant Team Member

Jack In The Box
01.2014 - 01.2016
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Education

High School Diploma -

Southwest High School
1685 Hollister St, San Diego, CA 92154
06.2013

Skills

  • Supply Restocking
  • Operational standards
  • Verbal and written communication
  • Guest experiences
  • Cleaning and sanitizing
  • Cash handling expertise
  • Guest Engagement
  • Bilingual

Timeline

Restaurant Team Member

Jack In The Box
01.2018 - 01.2022

Restaurant Team Member

Jack In The Box
01.2018 - 01.2021

Team Lead

El Charro
01.2015 - 01.2018

Restaurant Team Member

Jack In The Box
01.2014 - 01.2016

High School Diploma -

Southwest High School

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Sheila A Perez Villa