Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
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SHEILA BOUDWIN

SHEILA BOUDWIN

Long Beach,MS

Summary

At Frisco and Harley Investments, I excelled as an Assistant Property Manager, leveraging strong communication and property management skills to enhance tenant satisfaction and retention. My proactive approach in resolving conflicts and conducting inspections ensured compliance and operational efficiency, significantly contributing to a positive living environment and maintaining high occupancy rates.

Hardworking and enthusiastic ready to be trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

I am Reliable bringing attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Frisco and Harley Investments
01.2009 - 12.2024
  • Delegated responsibilities effectively to maximize team strengths.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Processed security deposit refunds.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Executed preventive maintenance schedules for prolonged property longevity.
  • Strengthened tenant retention with timely communication regarding property updates.

Education

High School Diploma -

WARREN COUNTY HIGH SCHOOL
McMinnville, TN
05-2008

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Tenant issue resolution
  • Tenant relations
  • Unit inspection
  • Property management
  • Property inspections
  • Onsite tours
  • Rent collection
  • Policy enforcement
  • Appointment scheduling
  • Activity planning
  • Property maintenance
  • Cash management
  • Building maintenance
  • Record keeping
  • Vacant unit monitoring
  • Security deposit refunds
  • Lease agreement review
  • Tenant conflict resolution
  • Administrative leadership
  • Critical thinking
  • Customer relations
  • Relationship building
  • Monthly fee and payment collection
  • Customer service-focused
  • Decision-making
  • Creative and adaptable
  • Financial budgeting and reporting
  • Schedule coordination
  • Disturbance handling
  • Clear communication
  • Tenant eligibility determination
  • Client relations
  • Preparing property agreements
  • Grounds and facility inspection
  • Basic mathematics
  • Work planning
  • Budget preparation
  • Dispute handling
  • Maintenance oversight

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved successful by completing utility task with accuracy and efficiency.

Certification


  • TWIC CARD
  • DRIVING LICENSE

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Property Manager

Frisco and Harley Investments
01.2009 - 12.2024

High School Diploma -

WARREN COUNTY HIGH SCHOOL

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SHEILA BOUDWIN