Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheila Carrithers

Warren,MI

Summary

Driven salesperson known for high productivity and efficiency in task completion. Bring specialized skills in customer relationship management, strategic sales planning, and market analysis to achieve targets. Excel in communication, negotiation, and problem-solving to deliver exceptional results in competitive environments. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Salesperson

All Surface Flooring
Troy, MI
10.2024 - Current
  • Provided personalized service to build relationships with customers.
  • Advised customers on the latest product features and benefits.
  • Monitored inventory levels and placed orders as needed.
  • Educated customers about products and services offered by the company.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Loss Prevention Manager

Kmart
Wads, OH
06.2000 - 07.2009
  • Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
  • Trained new employees on company security protocols and safety regulations.
  • Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
  • Maintained a high level of customer service while enforcing loss prevention policies.
  • Collaborated with local law enforcement agencies on investigations involving criminal activity.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.

Security Police Officer

USAF
Cheyenne, WY
02.1994 - 02.1998
  • Provided access control to sensitive areas, ensuring only authorized personnel were granted entry.
  • Conducted regular patrols of assigned areas to detect suspicious activity and potential security violations.
  • Trained new officers on proper protocols for patrolling assigned areas, conducting searches, filling out paperwork.

Education

High School Diploma -

Lake Shore High School
St. Clair Shores, MI
06-1993

Associate of Applied Science - Criminal Justice

Kaplan University
Davenport, IA

Associate of Applied Science - Criminal Justice

Macomb Community College
Macomb

Skills

  • Customer care
  • Sales management
  • CCTV Monitoring
  • Emergency Response

Certification

  • BISS Certified (Base Installation Security Systems)
  • Wicklander and Zulawski Certification
  • BTZ - Below the Zone, a competitive early promotion program in the U.S. Air Force

Timeline

Salesperson

All Surface Flooring
10.2024 - Current

Loss Prevention Manager

Kmart
06.2000 - 07.2009

Security Police Officer

USAF
02.1994 - 02.1998

High School Diploma -

Lake Shore High School

Associate of Applied Science - Criminal Justice

Kaplan University

Associate of Applied Science - Criminal Justice

Macomb Community College

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Sheila Carrithers