Sheila D Hutton
Work From Home Customer Service
Edmond
Summary
Dynamic professional with a proven track record at Ioway Casino, excelling in customer service and problem-solving. Recognized for enhancing player engagement through effective communication and teamwork. Adaptable and detail-oriented, committed to delivering exceptional experiences while managing time efficiently in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Fee Collection Arcadia Lake
City of Edmond
05.2006 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Exhibited strong skills in both verbal and written communication.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Players Club Rep
Ioway Casino
07.2014 - 07.2018
- Assisted in organizing promotional events for Player''s Club members, contributing to increased member engagement.
- Collaborated with marketing team on targeted promotions and offers for specific player segments, driving revenue growth.
- Exceeded monthly sales targets consistently by upselling premium membership tiers based on guest preferences and gaming habits.
- Educated players on how to use their club cards effectively at various gaming machines for optimal rewards accrual.
- Monitored gaming floor activity to identify opportunities for enhancing guest experience or addressing any concerns promptly.
- Enhanced player satisfaction by providing exceptional customer service and addressing their inquiries promptly.
- Processed new member applications efficiently, ensuring accurate data entry and timely issuance of club cards.
- Handled sensitive information discreetly while processing membership applications and maintaining strict confidentiality standards.
- Maintained detailed records of player transactions, ensuring compliance with gaming regulations and internal policies.
- Assisted in tracking performance metrics related to Player''s Club program effectiveness and implementing improvements as needed.
- Supported casino operations during peak periods, helping maintain a positive atmosphere for all guests.
- Provided personalized assistance to high-value players, fostering loyalty and repeat visits.
- Coordinated with other departments to resolve guest issues, demonstrating effective communication skills and teamwork.
- Conducted regular audits of player accounts to ensure accuracy and integrity of rewards points balances.
- Collaborated closely with casino hosts to ensure seamless communication, enabling prompt recognition and special treatment for VIP members.
- Developed rapport with guests through friendly interactions, creating memorable experiences that encouraged return visits.
- Boosted club membership by promoting the benefits of joining the Player''s Club to casino guests.
- Participated in ongoing staff training sessions to stay current on industry trends and best practices in customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Delivered Newspapers
The Oklahoman
12.2009 - 2011
- Assisted in warehouse organization, streamlining the loading process for faster dispatch times.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
- Developed strong working relationships with regular clients, fostering loyalty and repeat business through personalized service.
- Conducted thorough vehicle inspections before each shift, identifying potential issues early to minimize downtime or delays.
- Utilized GPS navigation systems efficiently to navigate complex routes or adjust plans based on real-time traffic conditions.
- Kept management informed of any issues or delays encountered during deliveries, allowing for prompt resolution and minimized impact on clients.
- Maintained detailed records of deliveries for company tracking and customer reference purposes.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Provided exceptional customer service, addressing concerns promptly and effectively to maintain positive relationships.
- Improved delivery efficiency by optimizing routes and adhering to strict timelines.
- Maintained a clean and organized delivery vehicle, promoting a professional image while representing the company on the road.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Recorded route activity and produced accurate and thorough delivery records.
- Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
- Coordinated with team members to ensure seamless hand-offs and transitions between delivery stages.
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Anticipated, identified and helped resolve problems with deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed delivery route for optimal use of time and fuel.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Communicated with dispatch and customers for accurate delivery information.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Escalated issues to supervisor for immediate remediation.
Education
Physical Education
05.1980
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Time management
Flexible and adaptable
Data entry
Multitasking
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Timeline
Players Club Rep - Ioway Casino
07.2014 - 07.2018
Delivered Newspapers - The Oklahoman
12.2009 - 2011
Fee Collection Arcadia Lake - City of Edmond
05.2006 - 01.2026
Central State College - , Physical Education