Microsoft word
SHEILA DAVIDSON HICKS
Human Resource
PEARL,US
Summary
Committed Employee Relations Manager with over six (6) years of success establishing high-quality personnel development programs. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Accreditation and Licensure Coordinator
Amy Womble
Whitfield, MS
03.2021 - Current
- 601)351-
- Kay to contact this Supervisor: Yes
- Communicated relevant project information to superiors and internal stakeholders.
- Complied and reviewed regulatory and contractual requirements and accreditation standards to enforce standard policies and procedures.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Structured programs, produced working documentation and implemented best practices.
- Defined and developed policies and procedures for consumer reporting and privacy practices.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Managed quality programs to reduce overdue compliance activities.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Medico-Legal Coordinator/Release of Information Specialist
MISSISSIPPI STATE HOSPITAL
Whitfield, Mississippi
01.2010 - 09.2014
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Reproduced protected health information by using data extraction and file management techniques.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Handled phone calls from attorneys, insurance companies and patients.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Completed certifications and notarization of documents for court and legal purposes.
- Resolved medical record discrepancies by collecting and analyzing information.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Posted billings to medical insurance providers.
- Processed patient admission and discharge documentation.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Prepared and processed forms for government healthcare programs.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
- Supported smooth admission and discharge processes by handling associated documents.
- Maintained database for storage and retrieval of medical records.
- Researched and compiled statistical data to support cost control and care improvement initiatives.
Employee Relations Director
Mississippi State Hospital
Whitfield, United States, United States
11.2015 - 03.2021
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Investigated employee to employee issues by reviewing documentation and footage and interviewing associates.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and disciplinary policies.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Adhered to federal and state guidelines and managed payroll and benefits for over twelve hundred (1200) employees.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Coordinated ongoing technical training and personal development classes for staff members.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Provided resolution to complex and confidential issues.
Personnel Officer (Compensation)
Mississippi State Hospital
Whitfield, Mississippi
09.2014 - 11.2015
- Assisted the Compensation department to ensure all personnel transactions were completed in accordance to federal laws, Department of Mental Health (DMH) (policies, Mississippi State Hospital (MSH) regulations, practices and established deadlines
- Received, reviewed and processed new hire information in accordance with established DMH policies, MSH policies and established deadlines
- Entered new hire information into Access Databases & State-Wide Payroll and Human Resource System (SPAHRS) within established time frames
- Received, reviewed and prepareed paper work for compliance, run monthly and quarterly report as necessary
- Completed audit on efficiency of Direct Care Trainee (DCT) upgrades received and processed by the department
- Contributed to the quality services and effectiveness and efficiency functioning of the Human Resources Department and Agency
- Received, reviewed and processed the Do Not Report (DNR) information on employees as necessary
- Entered the Do Not Report (DNR) information in appropriate databases
- Received, reviewed and processed all transfer information into Access & SPAHRS in accordance to established rules, regulations and policies
- Monitored vacancy positions and ensure timely recruitment of candidates
- Maintained, managed, modifed and updated personnel databases
- Developed, coordinated, and overseen the maintenance of personnel record keeping procedures; ensure the processing of personnel transactions and the appropriate procedures for confidential personnel records is followed
- Assisted in resolving employee disciplinary matters and grievances; remain current and serve as a resource for advising staff on laws, regulations, policies and procedures for human resources/labor relations functions
- Responsibled for screening applications, evaluated qualifications, and made recommendations for interviews
- Provided assistance and consulted with administrative supervisor on technical personnel administrative matters
- Inputed separation transactions of employees into Access and SPAHRS, confirmed dates, reviewed information, distributed forms and complied with Agency policies and procedures
- Provided support to other department heads, and other high-ranking officials on human resources related topics; and participate on committees and other task forces
- Supported and assisted in coordinating employee relations and welfare program designed to improve efficiency and production by establishing and maintaining high levels of morale, cooperation and interest
- Conducted wage surveys in order to assist in the preparation of the recommended revisions
- Made recommendations concerning staffing, training, temporary appointments, salary increases, employee grievances, and other matters
- Assisted with the induction and orientation of new employees
- Assisted in the administration of reports on Equal Employment Opportunity Program
- Maintained liaison with other departments and communicates with outside entities requesting information
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Personnel Officer (Employee Relations)
Mississippi State Hospital
Whitfield, United States, United States
09.2014 - 10.2015
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Provided training and accountability for senior-level personnel.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed issues and employed improvement processes.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Health Records Clerk
Mississippi State Hospital
Whitfield, United States, United States
04.2008 - 12.2009
- Processed medical records requests from outside providers according to facility, state and federal law.
- Trained new staff on department procedures and policies to maximize department productivity.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Maintained patient confidence by keeping patient records information confidential.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained patient records in compliance with security regulations.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
Education
Master’s Degree - Business Administration-Management
MISSISSIPPI VALLEY STATE UNIVERSITY ITTA BENA
08.2016 - 05.2018
Bachelor of Science - Business Administration, Organizational Management
Mississippi Valley State University
Itta Bena, MS 06.2013 - 05.2016
Skills
Compliance documentation
Software
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Timeline
Accreditation and Licensure Coordinator
Amy Womble
03.2021 - Current
Master’s Degree - Business Administration-Management
MISSISSIPPI VALLEY STATE UNIVERSITY ITTA BENA
08.2016 - 05.2018
Employee Relations Director
Mississippi State Hospital
11.2015 - 03.2021
Personnel Officer (Employee Relations)
Mississippi State Hospital
09.2014 - 10.2015
Personnel Officer (Compensation)
Mississippi State Hospital
09.2014 - 11.2015
Bachelor of Science - Business Administration, Organizational Management
Mississippi Valley State University
06.2013 - 05.2016
Medico-Legal Coordinator/Release of Information Specialist
MISSISSIPPI STATE HOSPITAL
01.2010 - 09.2014
Health Records Clerk
Mississippi State Hospital
04.2008 - 12.2009
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