Sheila Dennise Carrizales
Cypress,TX
Summary
Dedicated receptionist with excellent experience in the industry, with several years of hands-on experience answering phone calls, scheduling appointments, and directing guests. Maintains a professional appearance and demeanor. Dependable and quick-learning team player with effective communication and organizational skills. Eager to learn new skills in the working industry. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Westgreen Dental & Orthodontics
02.2023 - Current
- Treatment Coordinator.
- Insurance verification.
- Billing
- Pre-authorization.
- Insurance claims.
- Assist patients with financing.
- Update daily trackers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments in person or via phone, and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Handled a high volume of inbound calls pertaining to customer inquiries and complaints, providing timely and appropriate solutions.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Receptionist-Part Time
Behavioral Health Consults
Houston, TX
11.2020 - 01.2023
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Billing Assistance.
- Benefits and Eligibility.
- Follow-up authorizations.
- Pharmaceutical authorizations and eligibility.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated and recorded customer or client information to maintain accounts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Patient demographic updates.
Receptionist-Part Time
LA Fitness
Houston
10.2020 - 01.2023
- Responded to inquiries from callers seeking information.
- Answered a multi-line phone system to respond to inquiries and transfer calls to the correct department and personnel.
- Assisted potential customers with membership sales.
- Processed payments in person or via phone, and updated accounts to reflect balance changes.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted customers, answered general questions, and directed them to appropriate locations while managing the check-in process.
- Assisted with onboarding of new employees by providing orientation information and support.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Input any equipment damage into the database.
- Log in AED and pool temperature into the database.
- Assisted with child care.
Education
Associate - Business of Marketing
Lonestar Cyfair College
08-2025
Houston Dental Academy
Cypress, TX08-2024
High School Diploma - US
Cypress Springs High School
Cypress, TX05.2021
Skills
- Appointment Management
- Document management
- Multi-line telephone skills
- Data Management Skills
- Data Spreadsheet Management
- Information protection
- Phone etiquette
- Organization skills
- Bilingual: fluent in both English and Spanish
- Customer service
- Recordkeeping and bookkeeping
- Leadership
- Insurance verification
- Computer skills
- Sales Strategy Development
- Verbal and written communications
- Billing and invoicing
Certification
BLS
CPR
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Westgreen Dental & Orthodontics
02.2023 - Current
Receptionist-Part Time
Behavioral Health Consults
11.2020 - 01.2023
Receptionist-Part Time
LA Fitness
10.2020 - 01.2023
Associate - Business of Marketing
Lonestar Cyfair College
Houston Dental Academy
High School Diploma - US
Cypress Springs High School
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