Sheilah Felty
Ham Lake,MN
Summary
Self-motivated and organized transportation leader with comprehensive background in transportation management. Expert in transportation operations and safety compliance and knowledgeable of DOT, regulations. Vast experience in all aspects of LTL, TL, Air, Ocean, Import and Export of freight. Known for following government agency regulations governing international shipments. Improves efficiency through effective management, strategic scheduling and streamlined operations. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working quickly, effectively and unsupervised.
Overview
27
27
years of professional experience
Work History
Team Lead (Brand Advisor)
Delta Air Lines
Minneapolis, MN
11.2022 - Current
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Global Ticketing Specialist
Delta Air Lines
Minneapolis, MN
04.2022 - 11.2022
- Domestic and International fare interpretations, Ticketing and manual reissuing
- Audit refunds, provide upgrades
- Provided guidance to customers on ticketing policies, procedures, and services.
- Assisted customers with ticketing inquiries and complaints via telephone, email, and in-person.
Sales/Reservation
Delta Air Lines
Minneapolis, MN
05.2021 - 04.2022
- Sales and ticketing for medallion members
- Manual reissue for IROPs and schedule changes
- SkyMiles award tickets.
Logistics and Business Manager
Distribution Alternatives
Lino Lakes, MN
01.2013 - 04.2021
- Negotiating LTL and TL carrier contracts, discounts and set acceptable parameters creating higher revenue.
- Manage daily activities and audit revenue/profitability while meeting budget.
- Reporting to directors of Sales, Operations and Finance
- Develop and execute logistics operations, vendor contracts, and special projects.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Developed and implemented tracking systems to monitor progress on projects.
- Maintained accurate records of all project-related activities, tasks and deadlines.
- Worked closely with management to ensure that projects stayed on track and met their goals within budget constraints.
Logistics and Inventory/ Distribution Manager
Logistics Partners, Inc
Minneapolis, MN
01.2003 - 04.2008
- Negotiate Ocean carrier contract/Airfreight contracts as an Indirect Air Common Carrier.
- Operated IACC ( Indirect Air Common Carrier) program.
- Manage inbound and outbound inventory distribution through logistics operation.
- Analyzed customer service requirements to ensure timely delivery of goods.
- Coordinated logistics activities including scheduling, routing, tracking, and invoicing of shipments.
- Maintained accurate records of all transactions related to transportation services.
- Freight claims investigation and processing according to 49CFR370 Best Practices
Manager of Operations
Traffic Management
Minneapolis, MN
09.1997 - 12.2003
- Developed office policy and strategy for new freight forwarder upon founding
- Specialized in LTL and truckload shipments.
- Managed daily operation of freight brokerage department.
- Set up network of carriers and vendors, negotiated contracts.
- Sales outreach and customer service calls for assistance with projects
- Handled company projects with airfreight, ocean freight, rail/ import and exports
- Set up Indirect Air Common Carrier program (IACC) with the FAA and worldwide airline carriers
- Managed claims and disputes requiring knowledge in transportation law
- Freight bill auditing.
Education
University of Minnesota, Twin Cities – Health Sciences
01.2012
Transportation and Business Management -
St Paul College
01.1993
Skills
- Cargo Operations
- LTL, TL, Air Freight
- Schedule Management
- Operations Management
- Analytical Thinking
- Multitasking and Project Management
- Interpersonal Communication
- Organizational Skills
- MS Excel, Tableau, Delta Term, Axis, OmniPro
- Leadership
- Active Listening
- Workplace Safety
- Coaching and Mentoring
Volunteer Experience
- Ham Lake Fire Department, Ham Lake, MN, Auxiliary, 2008, 2013
- St Josephs Catholic Church, Lino Lakes, MN, Catechist, Faith Formation, 2013, 2020
- MN Force Fastpitch/National PGF, Blaine, MN, Manager, 2012, 2019
Timeline
Team Lead (Brand Advisor)
Delta Air Lines
11.2022 - Current
Global Ticketing Specialist
Delta Air Lines
04.2022 - 11.2022
Sales/Reservation
Delta Air Lines
05.2021 - 04.2022
Logistics and Business Manager
Distribution Alternatives
01.2013 - 04.2021
Logistics and Inventory/ Distribution Manager
Logistics Partners, Inc
01.2003 - 04.2008
Manager of Operations
Traffic Management
09.1997 - 12.2003
University of Minnesota, Twin Cities – Health Sciences
Transportation and Business Management -
St Paul College
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