Summary
Overview
Work History
Education
Skills
Timeline
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Sheila H. Rashed

Bowie,MD

Summary

Highly effective management professional with success in developing and leading diverse teams to achieve outstanding results. Energetic leader who operates efficiently in a fast-paced environment, utilizing innovation and creativity to solve complex problems. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues. Highly skilled in streamlining operations through continuous process improvement and cross-functional collaboration. Exceptional communication and organizational capabilities, with expertise in monitoring operations in a various healthcare settings.

Overview

17
17
years of professional experience

Work History

Senior Operations Manager

Nomad Health
02.2022 - Current
  • Identify areas for process optimization and develop systems to improve operational efficiency and productivity.
  • Utilize data and analytics to assess staffing trends, turnover rates, and other key performance indicators to make data-driven decisions and optimize resources.
  • Facilitate communication and collaboration among different departments to ensure alignment and coordinated efforts toward common organizational objectives.
  • Train and guide operations managers to maintain high productivity and performance metrics.
  • Manage large-scale project operations in a highly matrixed organization to enhance operational effectiveness

Operations Administrator

Sinai Hospital Of Baltimore
04.2019 - 02.2022
  • Managed multi-specialty clinical practices with over 50 employees in several locations.
  • Evaluated diverse organizational systems to identify and resolve workflow, communication and resource utilization challenges.
  • Developed and implemented a strategic plan for the department's telehealth services, including defining goals, objectives, and key performance indicators (KPIs).
  • Reviewed $3MM operating budget to analyze trends and ensure the department achieved financial targets.
  • Collaborated with physicians and healthcare providers to deliver integrated and coordinated care to a diverse patient population.
  • Implemented policies and procedures, maintaining compliance with guidelines relating to HIPAA, Joint Commission, benefits administration and general liability.

Program Manager

Sinai Hospital Of Baltimore
01.2018 - 04.2019
  • Designed and developed large scale programs and projects for dissemination to personnel.
  • Analyzed clinical and administrative programs to facilitate project evaluation and process improvement.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Practice Manager

Sinai Hospital of Baltimore
02.2007 - 01.2018
  • Planned and directed daily operations of multidisciplinary physician practices
  • Recruited, hired, managed, developed and trained administrative and clinical personnel.
  • Managed the implementation of electronic health records (EHRs), patient portals, and health information exchanges.
  • Assessed and implemented innovative projects and strategic initiatives.
  • Established efficient workflow processes, monitored daily productivity, and introduced modifications to improve overall effectiveness of staff and practice operations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures

Office Manager

Laurel Lakes Primary Care
Jan 2005 - Jul 2006
  • Supervised daily operations of a high volume medical practice.
  • Recruited, hired, trained and supervised administrative and clinical staff.
  • Investigated and resolved patient complaints which resulted in a higher patient satisfaction rating.
  • Routinely collaborated with physician leadership to improve services.
  • Coordinated special projects and managed schedules.

Senior Administrative Assistant

Washington Plastic Surgery Group
Oct 2003 - Dec 2004
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Provided logistical support for programs, meetings, and events.
  • Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Education

Bachelor of Science - Biology

Pennslvania State University
University Park, PA

Skills

  • Operations Management
  • Process Implementation
  • Teamwork and Collaboration
  • Training and Development
  • Project Management
  • Data Analysis
  • Results-Oriented
  • Employee Coaching
  • Strategic Vision
  • KPI Tracking
  • Technology Integration
  • P&L Responsibility
  • Operational Logistics
  • Continuous Quality Improvement
  • Business Management
  • Performance Monitoring and Evaluation

Timeline

Senior Operations Manager

Nomad Health
02.2022 - Current

Operations Administrator

Sinai Hospital Of Baltimore
04.2019 - 02.2022

Program Manager

Sinai Hospital Of Baltimore
01.2018 - 04.2019

Practice Manager

Sinai Hospital of Baltimore
02.2007 - 01.2018

Office Manager

Laurel Lakes Primary Care
Jan 2005 - Jul 2006

Senior Administrative Assistant

Washington Plastic Surgery Group
Oct 2003 - Dec 2004

Bachelor of Science - Biology

Pennslvania State University

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Sheila H. Rashed