Sheila L Kirk
Harviell,MO
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
References available upon request.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ER Department Unit Secretary
Poplar Bluff Regional Medical Center
Poplar Bluff , MO
2023.10 - 2024.03
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Distributed incoming mail throughout the hospital in a timely manner.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Prepared documents for signature by physicians or other authorized personnel.
- Greeted visitors and patients in a courteous and friendly manner.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Compiled reports on daily activities for review by supervisor.
- Managed the front desk area ensuring neatness at all times.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
Owner/Manager
Tan N Time
Poplar Bluff , MO
2021.02 - 2022.09
- Maintained relationships with existing clients by providing superior customer service.
- Conducted performance reviews for employees on a regular basis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored performance of personnel against goals set forth by the company.
- Ensured compliance with local, state, and federal regulations.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Ensured compliance with applicable laws and regulations related to business operations.
- Managed daily operations of business, including hiring and training staff.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Managed payroll processing and benefits administration for all employees.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Established relationships with local businesses to create partnerships that would benefit both parties.
- Worked closely with marketing professionals to design advertisements that effectively promote salon services.
- Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
Owner/Manager
The Warp Zone
Poplar Bluff , MO
2015.03 - 2021.05
- Identified opportunities for improvement in operational efficiency through data analysis.
- Maintained inventory levels by ordering stock as needed.
- Provided excellent customer service to ensure customer satisfaction.
- Organized special events such as promotional days or discounts to boost sales.
- Developed and implemented marketing strategies to increase sales.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Analyzed sales data to identify opportunities for growth.
- Established policies regarding pricing, promotions, refunds, returns.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Updated point-of-sale systems with accurate product information.
- Handled customer inquiries, complaints, and returns professionally.
- Facilitated efficient communication between store employees and management.
- Monitored financial objectives and prepared budgets, including scheduling expenditures, and analyzing variances.
- Created and implemented successful business plans for store management, expansion and updates.
Assistant Manager
Family Dollar
Sumter , SC
2014.07 - 2015.01
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
PCA Personal Care Assistant
Covenant Care
Poplar Bluff , MO
2010.08 - 2013.05
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Accompanied clients to doctor's appointments and outings when necessary.
- Provided emotional support to patients and families during difficult times.
- Answered questions from family members regarding patient's condition or care plan.
- Assisted patients with recreational activities such as reading books or playing board games.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Education
11th Grade - General Education
Lindhurst High School
Olivehurst, CASkills
- Patient chart maintenance
- Medical billing protocol
- Telephone reception
- Nursing unit operations
- Document Management
- Patient data confidentiality
- Incoming Call Management
- Incoming Call Reception
- Follow-up appointment scheduling
- Patient database management
- Medical Records Management
- Customer Service
- Appointment Scheduling
- Clinical Support
- Patient Scheduling
- Outpatient Care
- Account Management
- Patient reception
- Conflict resolution techniques
- Meeting Coordination
- Appointment Setting
- Insurance Verification
- Training and coaching
- Business Management
- Marketing tactics
- Administrative Oversight
- Regulatory Compliance
- Budget Administration
- Marketing
- Employee Development
- Partnership Development
- Staff Management
- Sales Leadership
- Investor Relations
- Cash flow optimization
- Business Planning
- Budget Development
- Operations Management
- Team Oversight
- Client Service
Certification
- Basic Life Support
- CPR Certification
- Driver's License
Timeline
ER Department Unit Secretary
Poplar Bluff Regional Medical Center
2023.10 - 2024.03
Owner/Manager
Tan N Time
2021.02 - 2022.09
Owner/Manager
The Warp Zone
2015.03 - 2021.05
Assistant Manager
Family Dollar
2014.07 - 2015.01
PCA Personal Care Assistant
Covenant Care
2010.08 - 2013.05
11th Grade - General Education
Lindhurst High School
- Basic Life Support
- CPR Certification
- Driver's License
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